Supervisor (Coffeeshop)

Description

Summary: Supervise day-to-day café operations, lead and motivate staff, maintain premium service standards, and ensure operational excellence in a fast-paced environment. Highlights: 1. Lead and motivate a team of baristas, servers, and shift staff 2. Maintain premium service standards and deliver exceptional guest experiences 3. Oversee café operations, inventory, and sales growth Key Responsibilities * Supervise day\-to\-day café operations to ensure smooth and efficient service * Lead, motivate, and support baristas, servers, cashiers, and shift staff * Maintain premium service standards and deliver exceptional guest experiences * Monitor beverage and food quality, presentation, and consistency * Handle customer inquiries, complaints, and service recovery professionally * Coordinate staff schedules, attendance, shift coverage, and break management * Train and coach team members on service standards, product knowledge, and operational procedures * Ensure compliance with hygiene, food safety, sanitation, and health regulations * Monitor inventory levels, stock ordering, wastage control, and supplier coordination * Support sales growth through upselling, promotions, and operational improvements * Oversee cash handling, POS operations, daily reports, and closing procedures * Conduct regular inspections to maintain cleanliness, maintenance, and visual standards * Collaborate with management on performance targets and operational goals Requirements * Previous supervisory experience in premium cafés, restaurants, or hospitality environments * Strong leadership and team management skills * Excellent communication and customer service abilities * Good understanding of café operations, specialty coffee service, and hospitality standards * Ability to work under pressure in a fast\-paced environment * Strong problem\-solving and organizational skills * Experience with POS systems, inventory control, and reporting * Flexible schedule, including weekends and holidays Preferred Qualifications * Diploma or certification in Hospitality Management or related field * Experience in luxury hospitality or multi\-branch café operations * Knowledge of specialty coffee and premium food service * Multilingual communication skills * Experience in staff training and performance management Key Competencies * Leadership and people management * Operational excellence * Customer experience management * Attention to detail * Conflict resolution * Time management * Team development * Sales awareness Pay: QAR2,500\.00 \- QAR4,000\.00 per hour Work Location: In person