Agent-Reservations

Description

Job Summary: Process reservation requests, changes, and cancellations, identify guest needs, and explain policies while maintaining a professional appearance and supporting team goals. Key Highlights: 1. Greet and acknowledge guests in accordance with company standards 2. Develop and maintain positive working relationships with others 3. Be part of an incredible global team **Additional Information** **Job Number**26103417 **Job Category**Reservations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* With more than 100 award-winning hotels worldwide, The Ritz\-Carlton Ladies and Gentlemen create exceptional experiences that stay with guests long after their stay. Attracting the world’s finest hospitality professionals—who curate lasting memories—we believe everyone achieves success when given the opportunity to exercise creativity, kindness, and compassion. Every day, we set the standard for exceptional luxury service delivered worldwide, taking pride in delivering excellence in care and comfort for our guests. Your role will be to ensure that The Ritz\-Carlton’s “Gold Standards” are met with the utmost elegance and care every day. These standards form the foundation of The Ritz\-Carlton and guide us to improve daily. They serve as the foundation, and our belief in the internal culture that leads to success has earned The Ritz\-Carlton its reputation as the global leader in luxury hospitality. As part of our team, you will learn and demonstrate these Gold Standards, which include our Promise to Employees, our Guiding Principle, and our Service Values. Our Promise to you is that we offer the chance to take pride in your work and in those with whom you work. By joining The Ritz\-Carlton, you become part of Marriott International’s portfolio of brands. **Be** where you can do your best work, **Act** with purpose, **Belong** to an incredible global team, and **Become** the best version of yourself.