Mgr-Restaurant I

Description

Job Summary: This position is responsible for supervising daily operations of restaurants, bars, and room service; assisting with menu development; maintaining hygiene standards; and enhancing guest and employee satisfaction. Key Highlights: 1. Manage daily operations and enhance guest satisfaction 2. Lead the food and beverage team to ensure efficient collaboration 3. Deliver exceptional customer service and handle guest issues **Additional Information** **Job Number**25202890 **Job Category**Food and Beverage \& Culinary **Location**Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsibilities include restaurant/bar and room service (where applicable). Supervise daily restaurant operations, assist with menu development, maintain hygiene standards, and assist servers and hosts in cleaning floors during peak dining hours. Continuously strive to improve guest and employee satisfaction and maximize financial performance within the area of responsibility. Identify required training to achieve goals and then implement plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related professional fields. Or * Two-year degree from an accredited college/university in Food and Beverage Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or related field; 2 years of experience in food and beverage, kitchen, or related professional fields. **Core Job Activities** **Manage Daily Operations** * Supervise and manage staff. Manage all daily operations. Maintain thorough knowledge of staff positions to fulfill duties in case of staff absences. * Maintain service and hygiene standards in restaurants, bars/lounges, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial objectives are met. **Lead the Food and Beverage Team** * Use interpersonal and communication skills to guide, influence, and encourage others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and build mutual trust, respect, and cooperation among team members. * Set a positive example by demonstrating appropriate behavior. * Identify developmental needs of others and coach, mentor, or otherwise help them to improve knowledge or skills. * Establish specific goals and plans to prioritize, organize, and complete work. * Ensure and maintain staff productivity levels. * Provide leadership, vision, and direction to align departmental goals effectively and efficiently. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and hygiene standards. * Ensure staff awareness of local, state, and federal alcohol laws. * Establish and maintain open, collaborative relationships with staff and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and factors. * Supervise alcoholic beverage service in accordance with local laws. **Ensure Exceptional Customer Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Improve service quality through communication and assistance in understanding guest needs, providing guidance, feedback, and individual coaching when needed. * Manage daily operations to ensure quality and standards are consistently met and guest expectations are fulfilled every day. * Demonstrate leadership in guest relations, embody exceptional customer service, and foster a positive atmosphere for guest relationships. * Empower staff to deliver exceptional customer service. * Serve as a role model for restaurant guest service, exemplify outstanding customer service, and foster a positive atmosphere for guest relationships. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after their meal to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of department meetings, focusing on continuous improvement. * Manage service delivery at the outlet to ensure high-quality service throughout the guest journey—from arrival to departure (e.g., host greeting, order processing and food delivery speed, fulfillment of special requests, payment processing, and invitation to return). **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify educational needs of others, develop formal education or training programs or courses, and teach or coach others. * Ensure fair and equitable treatment of staff. Strive to improve staff retention. * Ensure staff receive ongoing training to understand guest expectations. * Solicit staff feedback, maintain an open-door policy, and review staff satisfaction results to identify and resolve staff concerns or issues. * Strive to improve service performance. * Ensure recognition is achieved across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written form, email, or in person. * Analyze information and evaluate results to select the best solution and solve problems. * Assist servers and hosts in cleaning floors during meal periods and high-demand periods. * Recognize quality products and displays. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Supervise departmental financial aspects, including procurement and invoice payments. *Marriott International is committed to being an equal opportunity employer, welcoming all individuals and offering employment opportunities to everyone. We actively foster an inclusive environment that respects and celebrates the unique backgrounds of all employees. Our greatest strength lies in the rich blend of cultures, talents, and experiences of our entire workforce. We commit to zero discrimination on any legally protected basis, including disability, veteran status, or any other status protected under applicable law.* Le Méridien draws inspiration from the golden age of travel, presenting each culture through Europe’s classic pursuit of enjoying life to the fullest. Our guests are curious, creative cosmopolitan culture enthusiasts who seek meaningful connections and savor local experiences at their own pace. Le Méridien offers unforgettable signature services and experiences designed to inspire guests to enjoy life to the fullest. We welcome curious, creative, and hospitality-minded talent to join our team. If you enjoy engaging with like-minded guests and aspire to create unexpected experiences for them, we invite you to embark on your future career journey with Le Méridien. Joining Le Méridien means becoming part of Marriott International’s extraordinary portfolio of brands. Launch your journey **here**, realize your personal value, **pursue** your life goals, **join** an outstanding international team, and **showcase** your authentic self.