Mgr-Restaurant I

Description

Job Summary: Supervise daily food and beverage operations to enhance guest and employee satisfaction, manage financial performance, and develop the team through training. Key Responsibilities: 1. Supervise daily food and beverage operations to ensure service and sanitation standards 2. Lead the food and beverage team, foster collaboration, and enhance employee capabilities 3. Ensure exceptional guest service, resolve issues, and improve satisfaction **Additional Information** **Job Number**25202890 **Job Category**Food and Beverage \& Culinary **Location**Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Responsibility areas include restaurant/bar and room service (where applicable). Supervise daily restaurant operations, assist in menu development, maintain sanitation standards, and support servers and hosts in floor cleaning during peak dining hours. Strive to continuously improve guest and employee satisfaction and maximize financial performance within the area of responsibility. Identify required training to achieve goals and then implement plans. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 4 years of experience in food and beverage, kitchen, or related fields. Or * Two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field; 2 years of experience in food and beverage, kitchen, or related fields. **Core Job Activities** **Manage Daily Operations** * Supervise and manage staff. Manage all daily operations. Maintain thorough knowledge of staff positions to fulfill duties during staff absences. * Maintain service and sanitation standards in restaurants, bars/lounges, and room service areas. * Review staffing levels to ensure guest service, operational needs, and financial objectives are met. **Lead the Food and Beverage Team** * Use interpersonal and communication skills to guide, influence, and motivate others; advocate sound financial/business decisions; demonstrate honesty/integrity; lead by example. * Encourage and build mutual trust, respect, and cooperation among team members. * Set a positive example by modeling appropriate behavior. * Identify developmental needs of others and coach, mentor, or otherwise assist them in enhancing knowledge or skills. * Establish specific goals and plans to prioritize, organize, and complete work. * Ensure and sustain staff productivity levels. * Provide leadership, vision, and direction to align departmental goals efficiently and effectively. * Ensure compliance with all food and beverage policies, standards, and procedures through training, supervision, follow-up, and enforcement. * Ensure compliance with all applicable laws and regulations. * Ensure adherence to food handling and sanitation standards. * Ensure staff awareness of local, state, and federal alcohol laws. * Establish and maintain open, collaborative relationships with staff, and ensure staff do the same within the team. * Develop guidelines to inform staff about expectations and contributing factors. * Supervise alcoholic beverage service in accordance with local laws. **Ensure Exceptional Guest Service** * Deliver service that exceeds expectations to achieve guest satisfaction and retention. * Improve service quality through communication and assistance in understanding guest needs, and provide guidance, feedback, and personal coaching when needed. * Manage daily operations to ensure quality and standards are consistently met to fulfill guest expectations every day. * Demonstrate leadership in guest reception, exemplify outstanding guest service, and foster a positive atmosphere for guest relations. * Empower staff to deliver exceptional guest service. * Serve as a role model for restaurant guest service, exemplify outstanding guest service, and foster a positive atmosphere for guest relations. * Handle guest issues and complaints. * Conduct informal meetings with guests during or after their meal to gather feedback on food quality, service level, and overall satisfaction. * Ensure corrective actions are taken to continuously improve service effectiveness. * Include guest satisfaction as part of departmental meetings and focus on continuous improvement. * Manage service delivery at the outlet to ensure high-quality service throughout the guest journey—from arrival to departure (e.g., host greeting, order processing and food delivery speed, fulfillment of special requests, payment, and invitation to return). **Manage and Conduct Human Resources Activities** * Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. * Identify educational needs of others, develop formal education or training programs or courses, and teach or coach others. * Ensure fair and equitable treatment of staff. Strive to improve staff retention. * Ensure staff receive ongoing training to understand guest expectations. * Solicit staff feedback, adopt an "open-door" policy, and review staff satisfaction results to identify and address staff concerns or issues. * Strive to improve service performance. * Ensure recognition is achieved across all areas of responsibility. **Other Responsibilities** * Provide information to supervisors, colleagues, and subordinates via telephone, written communication, email, or in person. * Analyze information and evaluate results to select optimal solutions and solve problems. * Assist servers and hosts with floor cleaning during meal periods and high-demand times. * Recognize quality products and displays. * Supervise daily shift operations in the absence of the Assistant Restaurant Manager. * Oversee departmental financial aspects, including procurement and invoice payments. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, offering equal employment opportunities. We strive to cultivate a workplace environment that values and celebrates the unique backgrounds of our employees. The interplay of our employees’ cultures, talents, and experiences is our greatest strength. We commit to not discriminating against anyone based on any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* Le Méridien draws inspiration from the captivating era of travel, presenting each culture through Europe’s classic pursuit of enjoying life to the fullest. Our guests are cosmopolitan cultural enthusiasts—curious, creative, and passionate about discovery. They seek meaningful connections and delight in slowing down to savor local flavors. Le Méridien offers memorable, distinctive services and experiences designed to inspire guests to enjoy life to the fullest. We welcome curious, creative, and hospitality-minded individuals to join our team. If you enjoy engaging with like-minded guests and aspire to craft unexpected experiences for them, we invite you to build your future career with Le Méridien. Joining Le Méridien means becoming part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an exceptional global team, and **express** your authentic self.