Senior Analyst

Description

Summary: Serve as the data analysis expert for CRM and Loyalty, managing and analyzing databases to provide insights for data-driven decision making. Highlights: 1. Serve as the data analysis expert of CRM and Loyalty 2. Prepare, mine, analyze and present insights from large datasets 3. Develop detailed business acumen of the internal client ### **General Information** Ref \# 231562 Location Qatar\-Doha Job family Corporate \& Commercial * Closing Date: 2026\-09\-08 ### **Description** **About the role** In this role you will Serve as the data analysis expert of CRM and Loyalty. Responsible for the management and analysis of all the databases owned, maintained, or accessed by the department. Will be in charge of all the data query, analysis, and reporting requirements of the various internal clients serviced by the team and will also be expected to supervise other data analysis experts in the team. The main deliverable is to prepare, mine, analyze and present the insights coming from large datasets which will be useful for data\-driven decision making in the company. **Key Responsibilities:** Operational * Develop detailed business acumen of the internal client being serviced along with operational knowledge and understanding to be able to support them better. * Develop a quick understanding of the client's requirements and the agility to act on them in a valuable and practical, yet realistic approach. * Develop and deliver as requested, or initiate the development of, KPI measurement, dashboard, and regular reports with observations, analysis, key findings and recommendations that will help the department in understanding its business and operationalizing action plans for improvements. * Be the data expert in the department supporting the customer analytics requirements of business units in and outside Commercial like Sales, Loyalty, Revenue Management, Marketing, and Customer Service. * Independently propose, coordinate, communicate, and work on process improvements relating to insights generation and delivery in the CRM team. * Define and create segmentations and lead scoring models to support personalization. * Work with IT, the team and the clients to improve data quality, data collection mechanisms, and data usage (collection, preparation, processing, and analysis) efficiency. * Perform other department duties related to the position as directed by the management. * Perform other department duties related to his / her position as directed by the Head of the Department Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. ### **Qualification** **About you** * Bachelor’s Degree or Equivalent with Minimum 4 years of job\-related experience * Expertise in reports and analysis of complex customer and/or commercial data. * Expert skills with Microsoft Excel. * Specialist skills in different analytical and visualization systems and tools such as SAS, SQL, Power Bl, SAP,BOBJ. * Skills in data extraction, transformation and visual analytics. * Skills in account/portfolio/client management. * Supervisory or managerial role. * Command of English language. **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. Internal Application **How to apply** If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. https://aa115\.taleo.net/careersection/QA\_External\_CS/jobapply.ftl?lang\=en\&job\=231562