WPS Engineer

Description

Summary: Seeking an IT Support Specialist with strong Google Workspace administration and troubleshooting skills, focused on enhancing productivity and security in a service-oriented environment. Highlights: 1. Provide Level 1 & 2 support for Google Workspace applications 2. Administer Google Workspace through the Google Admin Console 3. Service-oriented mindset with a customer-first approach Key Responsibilities ✅ Provide Level 1 \& Level 2 support for Google Workspace applications (Gmail, Drive, Docs, Sheets, Slides, Meet, Calendar, and Chat) ✅ Troubleshoot login, synchronization, sharing, permissions, email, and device\-related issues across desktop and mobile platforms ✅ Administer Google Workspace through the Google Admin Console, including user accounts, Organizational Units (OUs), groups, roles, licenses, and device management ✅ Configure and manage Gmail, Shared Drives, Google Meet, Calendar, Chat, and Google Vault ✅ Support user onboarding, offboarding, role changes, and data lifecycle management ✅ Monitor service health, audit logs, and usage reports while recommending improvements to enhance productivity and security ✅ Maintain technical documentation, knowledge base articles, and standard operating procedures Requirements ✔ 2–4 years of hands\-on experience in Google Workspace Administration and IT Support ✔ Strong knowledge of: Google Admin Console Gmail, Drive \& Shared Drives Google Meet, Calendar \& Chat Google Vault DNS, MX Records \& Email Flow ✔ Experience with GAM (Google Apps Manager), Apps Script, or Google Admin SDK APIs is an advantage ✔ Exposure to Microsoft 365 or hybrid collaboration environments is preferred ✔ Excellent troubleshooting, communication, and customer service skills ✔ Experience working in Managed Services (MSP) or multi\-tenant environments is a plus What We're Looking For * Service\-oriented mindset with a customer\-first approach * Strong analytical and problem\-solving skillsExcellent communication and documentation abilitiesAbility to prioritize incidents and work effectively under SLAs Pay: QAR3,000\.00 \- QAR6,000\.00 per month Work Location: In person