Customer Service Representative / Administrative Assistant

Description

Summary: This hybrid role combines front-facing customer support with internal office coordination, assisting customers and supporting daily office operations. Highlights: 1. Hybrid role combining customer support and administrative tasks 2. Engage in both client communication and administrative coordination 3. Opportunity to manage schedules and support daily office operations A **Customer Service Representative / Administrative Assistant** is a hybrid role that combines front\-facing customer support with internal office coordination. It’s common in small to mid\-sized companies where one person handles both client communication and administrative tasks. Here’s a clear breakdown: **Job Summary** This role is responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience, while also supporting daily office operations such as scheduling, documentation, and coordination. **Key Responsibilities** **Customer Service Duties:** * Respond to customer inquiries via phone, email, or chat * Handle complaints and provide appropriate solutions * Process orders, returns, or service requests * Maintain customer records and update databases * Follow up to ensure customer satisfaction **Administrative Assistant Duties:** * Manage schedules, appointments, and meetings * Prepare reports, documents, and correspondence * Maintain filing systems (physical and digital) * Handle data entry and basic bookkeeping tasks * Coordinate with internal departments and external vendors **Required Skills** * Strong communication and interpersonal skills * Organizational and multitasking ability * Attention to detail * Basic computer skills (e.g., Microsoft Office, email systems) * Problem\-solving and conflict resolution skills Pay: QAR52,000\.00 \- QAR82,000\.00 per year Work Location: In person