Officer - Operations

Description

Summary: The Operations Officer ensures smooth daily functioning of core insurance operations, supporting policy administration, claims, compliance, and cross-departmental workflows to deliver high-quality service. Highlights: 1. Coordinate daily insurance policy administration and claims handling processes 2. Monitor operations against SOPs and identify areas for improvement 3. Act as key liaison between underwriting, claims, and customer service **Job Purpose** The Operations Officer ensures the smooth and efficient daily functioning of the company’s core insurance operations. This role supports policy administration, claims coordination, compliance, and cross\-departmental workflows while helping to deliver high\-quality service to clients, brokers, and internal teams. **Key Responsibilities** **Operational Support** * Coordinate the **day\-to\-day administration** of insurance policies including issuance, renewals, endorsements and data accuracy. * Assist with **claims handling processes** and ensure timely processing in accordance with company procedures and regulatory requirements. * Oversee documentation workflows and maintain precise records of all operational transactions. **Process and Quality** * Monitor operations against **standard operating procedures (SOPs)** and identify areas for improvement. * Support periodic reviews of workflows to enhance efficiency, reduce errors, and implement best practices. * Assist in developing or updating internal policies and procedural documents to reflect business needs. **Stakeholder Coordination** * Act as a key liaison between **underwriting, claims, customer service, brokers**, and other internal teams to ensure effective operational outcomes. * Handle inquiries from clients, brokers, and internal departments, escalating complex issues when necessary. * Coordinate with external partners (e.g., reinsurers, service providers) as required for operational matters. **Compliance and Reporting** * Ensure compliance with **insurance regulations, internal controls, and audit requirements**. * Prepare regular operational reports, performance summaries, and exception reports for management. * Support internal and external audits by providing required documentation and clarifications. Job Type: Full\-time