IT Support Specialist

Description

Summary: Tresmind is seeking a customer-focused IT Support Specialist passionate about delivering exceptional technical support, maintaining reliable systems, and helping employees with innovative technology solutions. Highlights: 1. Provide first- and second-level technical support for various IT equipment 2. Install, configure, troubleshoot, and maintain hardware, OS, and applications 3. Opportunities for professional development and career advancement Tresmind is looking for a skilled and customer\-focused **IT Support Specialist** to join our team in **Ar Rayyan, Qatar**. We are seeking an IT professional who is passionate about delivering exceptional technical support, maintaining reliable IT systems, and helping employees stay productive through innovative technology solutions. If you're a proactive problem solver with a strong technical background and a commitment to outstanding service, we'd love to hear from you. Key Responsibilities * Provide first\- and second\-level technical support for desktops, laptops, mobile devices, printers, and other IT equipment. * Install, configure, troubleshoot, and maintain computer hardware, operating systems, and business applications. * Support Microsoft Windows, Microsoft 365, Outlook, and other enterprise software. * Manage user accounts, permissions, and access through Active Directory. * Diagnose and resolve network connectivity issues involving LAN, WAN, Wi\-Fi, VPN, and internet services. * Respond to IT support requests promptly while meeting established service\-level agreements (SLAs). * Perform routine system maintenance, software installations, updates, and security patching. * Monitor IT infrastructure to ensure system availability, performance, and security. * Maintain accurate records of IT assets, support tickets, and technical documentation. * Collaborate with internal teams and third\-party vendors to resolve escalated technical issues. * Assist with IT projects, equipment deployments, and technology upgrades. Qualifications * Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field. * Minimum of 2 years of experience in IT support, help desk, or technical support. * Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, and desktop support. * Understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking. * Experience with hardware diagnostics, software installation, and troubleshooting. * Familiarity with cybersecurity best practices, antivirus solutions, and data backup procedures. * Excellent analytical, troubleshooting, and organizational skills. * Strong communication and customer service abilities. * Ability to prioritize multiple tasks and work effectively in a fast\-paced environment. * Professional certifications such as CompTIA A\+, Network\+, Microsoft Certified, or ITIL are an advantage. Why Join Tresmind? * Competitive salary and attractive benefits package * Opportunities for professional development and career advancement * Supportive, collaborative, and innovative work environment * Exposure to modern enterprise technologies and IT infrastructure * A culture that values teamwork, continuous learning, and operational excellence Job Details * **Position:** IT Support Specialist * **Company:** Tresmind * **Location:** Ar Rayyan, Qatar * **Employment Type:** Full\-time If you are passionate about technology, enjoy solving technical challenges, and are committed to delivering exceptional IT support, we invite you to apply and become part of the growing team at **Tresmind**. Pay: QAR690,000\.00 per year Work Location: In person