Maintenance Supervisor

Description

Summary: The Maintenance Supervisor manages in-house teams and vendors to ensure Americana Restaurants, Commissaries, and offices are well-maintained to global standards. Highlights: 1. Manage in-house technician teams and external vendors 2. Ensure global maintenance standards for restaurants and offices 3. Focus on customer service and stakeholder management **Job Purpose** The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health \& Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards. **Key Responsibilities** * **Reactive Complaint / PPM:** Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance. * **Customer and Stakeholder Management:** As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall. * **Capex and OPEX Management:** Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in\-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required. * **Energy and Sustainability Management:** Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc. * **Team Managemen**t: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc. * **Personal Growt**h: Improve skills \& efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and R **Education** * Bachelor’s degree in an engineering field **Experience** * 5\-7 years in an overall Restaurants Maintenance background. * Strong hands\-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of Qatar market in terms of authority regulations, malls/landlord requiremen * **Skills and Abilities**: * IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software’s, Iot based apps. * Language Skills: Good Communicate in English. Fluency in Arabic will be an advantage. * Valid Qatar driving license Pay: From QAR9,000\.00 per month Work Location: In person