Mgr-Banquets

Description

Job Summary: Guide and motivate the team to ensure exceptional service, supervise financial and administrative responsibilities, and communicate effectively to achieve banquet success and guest satisfaction. Key Highlights: 1. Guide and motivate the team to deliver exceptional service. 2. Manage banquet operations to ensure guest satisfaction. 3. Participate in and lead the banquet team to enhance professional expertise. **Additional Information** **Job Number**26110281 **Job Category**Event Management **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** Guide and motivate the team while personally assisting in delivering exceptional service as required and per standards. Supervise and manage financial and administrative responsibilities, including asset protection. Communicate clearly and concisely with every stakeholder responsible for banquet success. Identify training opportunities and plan strategies to achieve goals. **Candidate Profile** **Education and Experience Requirements** * High school diploma or equivalent (GED); 2 years of experience in banquet management, food and beverage, or a related field. **Core Job Activities** **Manage Banquet Operations** * Forecast departmental supply needs (e.g., china, glassware, silverware, buffet displays, props). * Apply knowledge of laws relevant to banquets as they pertain to banquet operations. * Understand how banquet operations impact overall banquet success and manage events to maximize guest satisfaction. * Follow and reinforce all standards, policies, and procedures. * Maintain prescribed sanitation levels. * Manage departmental inventory and maintain equipment. * Use banquet beverage records to control liquor costs and manage perpetual inventory for banquet beverages. * Schedule banquet service staff in compliance with service standards while maximizing profitability. * Assist the team in building lasting relationships with groups and clients to sustain business growth. **Participate in and Lead the Banquet Team** * Set goals and delegate tasks to improve departmental performance. * Conduct monthly departmental meetings with the banquet team. * Apply and continuously expand knowledge of food-and-wine pairing and cutting-edge cuisine, with emphasis on current banquet trends. * Serve as liaison with kitchen staff. * Lead shift changes and actively participate in event service. **Ensure and Deliver Exceptional Guest Service** * Set a positive example for guest relations. * Interact with guests and obtain feedback on product quality and service standards. * Respond to and resolve guest issues and complaints. * Empower staff to deliver exceptional guest service. * Ensure staff understand expectations and contributing factors. * Strive to improve service performance. * Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement. * Review comment cards and guest satisfaction results with staff. **Conduct Human Resources Activities** * Communicate and implement departmental and hotel emergency procedures, and ensure staff receive safety-procedure training. * Observe staff service behaviors and provide individual feedback. * Monitor progress and discuss it with staff during each review period. * Participate in developing and implementing corrective action plans. * Review quarterly meeting planner survey results and participate in developing and implementing corrective measures to address service challenges; focus on continuously improving guest satisfaction. * Attend and participate in all relevant meetings. *Marriott International is committed to being an equal opportunity employer and welcomes all applicants, offering them equal employment opportunities. We strive relentlessly to create a work environment that values and celebrates the unique backgrounds of our employees. The convergence of our employees’ cultures, talents, and experiences is our greatest strength. We pledge not to discriminate against anyone based on any protected characteristic, including disability, veteran status, or any other characteristic protected by applicable law.* At more than 100 acclaimed Ritz-Carlton hotels worldwide, every employee strives to create unforgettable, enduring experiences for guests—timeless, memorable moments. Hotel professionals from around the globe gather here to craft precious, lifelong memories with artistry and care. We firmly believe that creativity, thoughtful attention, and genuine empathy are at the heart of our success. We consistently exceed industry expectations and set benchmarks for luxury service, taking great pride in delivering sincere care and comfortable experiences to our guests. Your responsibility is to consistently deliver attentive, elegant service—embodying The Ritz-Carlton Gold Standards. The Gold Standards form the foundation of The Ritz-Carlton brand, guiding us toward continual improvement. It is precisely this brand foundation and cultural philosophy that has propelled The Ritz-Carlton to success and earned its reputation as a leader among global luxury hotel brands. Join The Ritz-Carlton team, learn our Employee Commitment, Credo, and Service Values, live the Gold Standards, and refine your skills. We promise that every employee will take pride in choosing this career path and in working alongside outstanding colleagues. Joining The Ritz-Carlton means becoming part of Marriott International’s extraordinary portfolio of brands. **Set sail from here**, realize your personal value, **pursue** your life goals, **integrate** into an exceptional international team, and **express** your authentic self.