Floor Manager

Description

Summary: We are seeking an experienced and customer-focused Restaurant Floor Manager to oversee daily front-of-house operations and ensure an exceptional dining experience. Highlights: 1. Lead and motivate front-of-house staff for exceptional service 2. Ensure smooth coordination between front and back of house 3. Foster a positive, professional, and team-oriented work environment We are seeking an experienced and customer\-focused Restaurant Floor Manager to oversee the daily front\-of\-house operations and ensure an exceptional dining experience for every guest. The successful candidate will lead the service team, maintain high standards of hospitality, support staff development, and ensure smooth coordination between the front and back of house. Key Responsibilities * Supervise daily restaurant floor operations during service. * Lead, motivate, and support front\-of\-house staff, including servers, hosts, bartenders, and support staff. * Ensure exceptional customer service and promptly resolve guest concerns or complaints. * Coordinate with the kitchen team to ensure efficient service and timely food delivery. * Monitor staff performance and provide coaching, feedback, and training as needed. * Manage staff scheduling, attendance, and shift assignments. * Conduct pre\-shift briefings and communicate daily specials, promotions, and operational updates. * Maintain cleanliness, organization, and presentation standards throughout the dining area. * Ensure compliance with health, safety, hygiene, and food handling regulations. * Monitor inventory of front\-of\-house supplies and coordinate replenishment when necessary. * Assist with opening and closing procedures, including cash handling and end\-of\-day reconciliation where applicable. * Support the achievement of sales targets and operational goals. * Foster a positive, professional, and team\-oriented work environment. Qualifications * High school diploma or equivalent; hospitality or restaurant management qualifications are an advantage. * Minimum of 2–5 years of experience in restaurant supervision or floor management. * Strong leadership and team management skills. * Excellent communication and interpersonal abilities. * Proven ability to handle customer concerns professionally and effectively. * Strong organizational and multitasking skills. * Ability to work under pressure in a fast\-paced environment. * Flexible to work evenings, weekends, and public holidays. * Proficiency in POS systems and basic computer applications. Preferred Skills * Strong knowledge of restaurant service standards and hospitality best practices. * Experience with staff training and performance management. * Problem\-solving and conflict\-resolution skills. * Financial awareness, including labor cost control and sales reporting. * Attention to detail and commitment to delivering high\-quality guest experiences. Key Performance Indicators (KPIs) * Guest satisfaction scores and customer feedback. * Speed and quality of service. * Staff productivity and retention. * Compliance with health and safety standards. * Achievement of sales and operational targets. * Reduction in customer complaints and service errors. Working Conditions * Full\-time position with rotating shifts. * Requires standing and walking for extended periods. * Fast\-paced environment with peak service periods during evenings, weekends, and holidays. Pay: From QAR6,000\.00 per month Work Location: In person