Assistant Front Office Manager

Description

Summary: Seeking an experienced and service-oriented Assistant Front Office Manager to lead front office operations and ensure exceptional guest experiences in hospitality. Highlights: 1. Lead front office operations and ensure exceptional guest experiences 2. Develop and implement front office procedures and service standards 3. Professional development and career advancement opportunities **Job Title:** Assistant Front Office Manager **Location:** Doha, Qatar **Company:** Moonlight Hospitality and Hotel Operation Management **Employment Type:** Full\-Time **About the Role** We are looking for an experienced and service\-oriented **Assistant Front Office Manager** to lead our front office operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to maintain high service standards while managing the day\-to\-day activities of the front office team. **Key Responsibilities** * Supervise and oversee all front office functions including reception, guest relations, reservations, and concierge services. * Ensure smooth daily operations, effective room allocation, and accurate guest billing. * Lead and motivate the front office team to deliver outstanding guest service at all times. * Handle guest complaints and requests promptly, professionally, and efficiently. * Coordinate with other hotel departments (Housekeeping, Maintenance, F\&B) to ensure seamless guest experiences. * Develop and implement front office procedures and service standards. * Monitor staff performance, conduct training, and ensure adherence to company policies. * Prepare daily reports, occupancy forecasts, and performance summaries for management review. * Support revenue management and upselling initiatives to maximize occupancy and profitability. * Maintain compliance with hotel brand standards and local regulations. **Qualifications** * Bachelor’s degree in Hospitality Management or a related field. * Minimum **3 years of front office experience**, with at least **1 year in a supervisory or managerial role**. * Strong knowledge of hotel front office operations, online booking platforms policies, PMS systems (Opera or equivalent), and reservation processes. * Excellent communication, leadership, and problem\-solving skills. * High attention to detail and a passion for guest satisfaction. * Ability to manage a team in a fast\-paced environment with professionalism and composure. * Fluency in English; knowledge of Arabic or other languages is an advantage. **What We Offer** * Competitive salary and benefits package * Accommodation and meals (if applicable) * Health insurance and paid annual leave * Professional development and career advancement opportunities **To Apply:** Please send your updated CV and a brief cover letter explaining your experience and suitability for the role to hrd.moonlighthospitality@gmail.com Job Types: Full\-time, Permanent Work Location: In person