Summary: Professionally handle patient inquiries and appointments, ensuring accurate information, exceptional customer service, and compliance with healthcare regulations in a fast-paced environment. Highlights: 1. Provide accurate information and assistance to patients and stakeholders 2. Ensure exceptional customer service with empathy and confidentiality 3. Manage multiple tasks efficiently in a fast-paced healthcare setting * Handle inbound and outbound calls professionally while providing accurate information and assistance to patients, customers, and stakeholders. * Schedule, reschedule, confirm, and cancel patient appointments in accordance with healthcare procedures and availability. * Respond to patient inquiries regarding services, clinic locations, operating hours, physicians, and healthcare programs. * Provide exceptional customer service while maintaining empathy, professionalism, and confidentiality during all interactions. * Accurately document patient interactions, requests, complaints, and service details within the designated healthcare systems. * Verify patient information and update records to ensure accuracy and completeness. * Follow established call handling procedures, scripts, and service protocols to maintain quality standards. * Address patient concerns and complaints efficiently, escalating complex issues to supervisors or relevant departments when necessary. * Coordinate with medical, administrative, and support departments to facilitate timely resolution of patient requests. * Maintain compliance with healthcare regulations, data protection requirements, and patient confidentiality standards. * Process referrals, service requests, and follow\-up actions in accordance with organizational policies. * Conduct outbound calls for appointment reminders, follow\-ups, patient satisfaction surveys, and healthcare campaigns. * Assist patients in navigating healthcare services and provide guidance on available resources and procedures. * Achieve individual performance targets related to call quality, productivity, attendance, and customer satisfaction. * Manage multiple tasks simultaneously while maintaining accuracy and efficiency in a fast\-paced environment. * Monitor and respond to emails, chat inquiries, and other communication channels as assigned. * Ensure accurate and timely escalation of urgent cases, patient complaints, and service\-related issues. * Maintain detailed knowledge of healthcare services, policies, procedures, and system updates. * Support patient registration processes and assist with information verification when required. * Participate in training programs, coaching sessions, and continuous improvement initiatives. * Adhere to work schedules, attendance requirements, and service level agreements (SLAs). * Maintain a positive and patient\-focused approach when handling sensitive or challenging situations. * Contribute to team objectives by supporting colleagues and sharing knowledge when needed. * Generate and maintain accurate records and reports related to daily activities and patient interactions. * Promote high levels of patient satisfaction through effective communication, problem\-solving, and timely service delivery. Pay: QAR1\.00 per month Experience: * Healthcare \- Call Center: 2 years (Required) Language: * Arabic (Required) Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
