Control Room Operator

Description

Summary: Seeking a customer service professional to handle queries, investigate discrepancies, and monitor the work environment to ensure coordinated operation. Highlights: 1. Opportunity to liaise with customers and supervisors 2. Engage in real-time CCTV monitoring for security 3. Focus on customer query and complaint resolution **Brief Roles and Responsibilities:** * Must be able to liaises with customers that require assistance including telephonic queries; * Shall assist customers with any issues using intercom; * Liaise with supervisors and attendants for coordinated operation; * Shall investigate and documented any discrepancies; * Shall view real\-time CCTV monitors to report any unusual and suspicious behavior; * Monitoring the work environment and equipment at the workplace; * Record, investigate and correctly respond to customer queries and complaints; **Qualifications:** * At least 2 years' customer services experience, * At least 1 years’ experience of working in a supervisory role in customer services industry, * Must be IT literate and holding a diploma or degree, * Strong interpersonal and communication skills and to remain calm in difficult demanding situations , * Ability to provide and complete reports and documentation, * Language skills: English, Arabic is a plus, * Qatari driving license is a plus. Job Type: Full\-time Pay: QAR2,900\.00 per month Education: * Diploma (Required) Experience: * Customer Service: 3 years (Required) Language: * English (Required) * Arabic (Required) Work Location: In person