Customer Relationship Executive

Description

Summary: Seeking a Customer Relationship Executive to manage and maintain strong client relationships, ensuring satisfaction, improving retention, and supporting business growth through excellent service. Highlights: 1. Manage and maintain strong relationships with existing clients 2. Focus on customer satisfaction, retention, and business growth 3. Opportunity for upselling and cross-selling **Job Title:** Customer Relationship Executive / Customer Success Executive**Job Summary:** We are seeking a Customer Relationship Executive responsible for managing and maintaining strong relationships with existing clients. The role focuses on ensuring customer satisfaction, improving retention, and supporting long\-term business growth through excellent service and proactive communication. **Key Responsibilities:** * Manage day\-to\-day relationships with existing customers * Act as the main point of contact for client inquiries and support * Ensure smooth order/service delivery and follow\-ups * Handle customer complaints and resolve issues efficiently * Maintain regular communication with clients to ensure satisfaction * Monitor customer needs and identify opportunities for upselling and cross\-selling * Improve customer retention and loyalty * Collect and report customer feedback to improve services * Coordinate with internal teams (sales, operations, logistics) * Maintain accurate customer records in CRM systems **Requirements:** * Previous experience in customer service, account management, or relationship management (preferred) * Strong communication and interpersonal skills * Problem\-solving mindset and ability to handle complaints professionally * Organized and detail\-oriented * Ability to build trust and long\-term relationships * Basic understanding of CRM systems is a plus * Diploma or Bachelor’s degree in Business or related field (preferred) **Key Skills:** * Customer relationship management * Communication \& active listening * Conflict resolution * Follow\-up \& coordination * Service orientation * Time management **KPIs (Performance Metrics):** * Customer satisfaction score (CSAT) * Customer retention rate * Number of repeat orders / engagements * Response time to customer requests * Issue resolution time * Upselling/cross\-selling contribution Pay: QAR3,000\.00 per hour Work Location: In person