Summary: Oversee and manage daily operational activities, lead and mentor a team, ensure shipment compliance, and resolve operational issues while reporting on key performance indicators. Highlights: 1. Lead and manage daily operational activities to meet service level agreements 2. Oversee shipment flow, accuracy, and compliance to operational standards 3. Resolve operational issues and report on key performance indicators **Job Description:** **1\.Operational Oversight \& Planning:\-** Ensure smooth daily operations by coordinating inbound, sorting, dispatch, and delivery activities to meet service level agreements (SLAs) and operational targets. **2\.** **Team Leadership \& Performance Management:\-** Lead, assign, and monitor the performance of delivery agents and operations staff, ensuring productivity, discipline, and compliance with company policies and procedures. **3\. Shipment Control \& Compliance** Oversee shipment flow, scanning accuracy, returns, and reconciliation to prevent pending, missing, or misrouted shipments, and ensure adherence to operational standards. **4\. Issue Resolution \& Reporting** Handle operational issues, delays, and escalations, and prepare daily performance reports on KPIs such as delivery success rate, pending shipments, and exceptions for management review. Job Type: Full\-time Pay: Up to QAR4,000\.00 per month Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
