Supervisor-Sales

Description

Position Summary: Handles calls, resolves guest issues, processes reservations and cancellations, and supports Sales and Marketing. Key Highlights: 1. Use of sales techniques to optimize revenue and maintain guest loyalty 2. Promotes brand image awareness internally and externally 3. Maintains positive working relationships and supports the team **Additional Information** **Job Number**26082718 **Job Category**Sales \& Marketing **Location**Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Contact appropriate personnel or departments (e.g., Sales, Data Administration, Accounting) as needed to resolve guest calls, requests, or issues. Apply sales techniques that optimize revenue while maintaining existing guest loyalty to Marriott, including upselling. Determine and provide guest gifts as appreciation for being our customers (e.g., reward points, show tickets, gift certificates). Promote brand image awareness both internally and externally. Process requests to cancel Marriott Rewards program points. Process all room reservations, requests, changes, and cancellations received by phone, fax, or email. Enter Marriott Rewards program information using appropriate software when taking guest reservations. Handle, log, and process all guest calls, requests, questions, or concerns. Perform general office tasks to support Sales and Marketing (e.g., filing, sending emails, transcribing information, sending faxes). Assist management with employee training and motivation; serve as a role model. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them, expressing genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; handle telephone calls using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to other employees’ concerns. Supervise others’ performance to ensure they meet expectations and quality standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience:At least 2 years of relevant work experience. Supervisory experience:Supervisory experience is not required. License or certification:None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Le Méridien, we draw inspiration from the glamorous era of travel and celebrate every culture with a distinctly European spirit of enjoying the good life. Our guests are curious and creative, cosmopolitan culture enthusiasts who appreciate moments of connection and relaxation to fully enjoy their destination. We deliver authentic, elegant, and memorable service alongside experiences that inspire guests to savor the good life. We are seeking curious and creative individuals to join our team. If you enjoy connecting with like-minded guests and wish to create memorable experiences, we invite you to explore Le Méridien employment opportunities. By joining Le Méridien, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.