IT Assistant

Description

Summary: Seeking a reliable, customer-focused IT Assistant to provide daily technical support to employees and maintain IT equipment and systems. Highlights: 1. Provide first-level technical support for various IT devices and software. 2. Troubleshoot basic hardware, software, email, and network connectivity issues. 3. Assist with IT asset maintenance and end-user support requests. **Job Summary** We are seeking a reliable and customer\-focused **IT Assistant** to provide day\-to\-day technical support to employees and assist with the maintenance of IT equipment and systems. The ideal candidate will have **2–3 years of experience in an IT support role**, good troubleshooting skills, and the ability to assist users with common hardware, software, and connectivity issues. **Key Responsibilities** * Provide first\-level technical support for desktops, laptops, printers, and mobile devices. * Troubleshoot basic hardware, software, email, and network connectivity issues. * Assist users with password resets, account access, and Microsoft Office applications. * Set up and configure computers, printers, and other IT equipment. * Support employee onboarding and offboarding by preparing devices and user accounts. * Escalate complex technical issues to senior IT personnel or external vendors when required. * Maintain records of IT assets and support requests. * Assist in ensuring IT equipment is functioning properly and report any recurring issues. * Provide timely and professional support to end users. **Requirements** * Minimum **2–3 years of experience** in an IT Support, IT Assistant, Help Desk, or similar role. * Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365\. * Familiarity with troubleshooting PCs, laptops, printers, and common software issues. * Basic understanding of networking concepts such as Wi\-Fi, internet connectivity, and shared folders. * Good communication and customer service skills. * Ability to manage multiple support requests and prioritize tasks effectively. * Willingness to learn and develop technical skills. **Preferred Qualifications** * Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. * Experience using an IT ticketing system is an advantage. * Basic knowledge of Active Directory and user account administration is a plus. Work Location: In person