Job Summary: An After-Sales Service Officer is required to handle customer follow-up, complaint resolution, and coordination of maintenance requests to ensure customer satisfaction. Key Job Features: 1. Customer follow-up, responding to inquiries, and providing technical support. 2. Handling complaints, maintenance requests, and warranty claims professionally. 3. Coordinating with technical departments to ensure customer issues are resolved. After-Sales Service Officer (After\-Sales Service) Required Responsibilities and Duties: Follow up with customers post-sale and respond to their inquiries. Receive and process complaints, maintenance requests, and warranty claims. Track service requests until completion and inform customers of updates. Coordinate with technical, maintenance, and spare parts departments. Resolve customer issues professionally and promptly. Record and track customer data and service requests. Maintain a high level of customer satisfaction. Requirements: Prior experience in customer service or after-sales service. Excellent communication and customer interaction skills. Strong problem-solving and follow-up abilities. Fluency in Arabic; English proficiency is an added advantage. Ability to work under pressure and as part of a team. Experience in the automotive, appliance, or technical services sector is preferred. Work Location: Qatar Employment Type: Full-time Salary and Benefits: To be determined based on experience and qualifications. To Apply: Please send your CV with "After\-Sales Service" in the email subject line. This type of role is common in after-sales service positions in Qatar and typically involves tracking customer requests, complaints, warranty matters, and coordinating with service teams. Work Location: In person
Fatima Al-Kuwari
Indeed · HR
Fatima Al-Kuwari
Indeed · HR
