HOSTESS

Description

Summary: We are seeking a Hostess to be the first point of contact for guests, managing reservations, coordinating seating, and ensuring a smooth dining flow with a warm greeting. Highlights: 1. First point of contact for guests, setting the dining experience tone 2. Manage reservations and coordinate seating arrangements efficiently 3. Engage with guests, provide menus, and handle inquiries professionally We are looking for a **Hostess** to join our team. You are the first point of contact for our guests. Your warm greeting and professional manner set the tone for the entire dining experience. You will manage reservations, coordinate seating arrangements, and ensure a smooth flow of guests into the dining area. Key Responsibilities * Greet all guests warmly and promptly as they enter the restaurant. * Provide accurate wait‑time estimates using real‑time floor awareness and reservation data. * Escort guests to their tables and provide menus. * Answer incoming phone calls, take reservations, and answer guest inquiries. * Balance table assignments evenly among servers to maintain a smooth workflow. * Monitor dining room layout and seating availability in real time. * Maintain a clean, organized, and welcoming host stand area. * Handle guest feedback or complaints with patience and escalate to management when needed Requirements and Qualifications * Prior experience in customer service, hospitality, or a restaurant environment. * Excellent communication, interpersonal, and phone etiquette skills. * Professional appearance and a positive, energetic attitude. * Ability to multitask in a fast\-paced, high\-pressure environment. Work Location: In person