Description
Summary:
This role involves building positive customer relationships, meeting performance targets, and contributing to process improvements within a call center environment.
Highlights:
1. Build positive relationships and provide exceptional customer service
2. Meet qualitative and quantitative performance targets
3. Influence process improvements with data and insights
* Memorize scripts for products and services, and refer to them during calls
* Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
* Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
* Create and maintain record of daily problems and remedial actions taken, using call\-center database
* Leverage data and insights gathered by the call center to recommend and influence process improvements
Job Type: Full\-time
Pay: Up to QAR2,500\.00 per month
Language:
* English \& Arabic (Required)
Work Location: In person