Reservation Agent

Description

Summary: Seeking a guest-oriented Reservation Agent to deliver exceptional service, handle reservations, and respond to guest inquiries efficiently within the Front Office - OH Department. Highlights: 1. Deliver exceptional guest experience 2. Process reservation inquiries and bookings promptly 3. Be part of an extraordinary story with infinite opportunities to grow ### **General Information** Ref \# 234867 Location Qatar\-Doha Job family Not Specified * Closing Date: 2026\-08\-24 ### **Description** **About the Role:** We are currently recruiting for Reservation Agent, within Front Office \- OH Department in Doha. In this role, you will be responsible for delivering exceptional guest experience. This position requires a highly organized, guest\-oriented individual with excellent communication skills. Handle reservations, guest enquiries, and provide personalized services to ensure the highest level of satisfaction. **Key Accountabilities:** * Respond to all guest reservation requests and execute prompt, courteous and accurate guest service at all times to address any questions or concerns they may have regarding their reservation, ensuring that their needs are met in a timely and efficient manner. * Process reservation inquiries and bookings through phone, email, and online platforms, providing prompt and accurate service. * Show complete product knowledge and understand rate structure and be able to effectively explain them to customers. Ensuring correct rate codes are used. * Assist in updating the room allotments, groups blocks and rate codes in all applicable systems ensuring that all information is accurate and up to date. * Check all expected daily arrivals requests and communicate them to other departments to ensure seamless guest experiences. * Keep track all correspondences in the filing system; compile reports as directed and submit to concerned stakeholders. * Participate and comply with any training and reservation programs, such as up\-selling, cross selling other department services to increase revenue for the Hotel and company. * Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment. Comply with the hotel environmental, health and safety policies and procedures. * Perform other department duties related to his / her position as directed by the Head of the Department. **Be part of an extraordinary story** Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. ### **Qualification** Basic Literacy and Numeracy skills, English communication skills with Entry level roles, experience as Reservations Agent, previous experience working in a 5\-star hotel environment. **Job Specific Skills** Essential * self\-motivator, flexible and creative in order to develop innovative options in the best interest of guests and the hotel. **Preferred** * Fluency in both written and spoken English. * Good knowledge on computer systems i.e., MS Office applications. * Prior experience with PMS system. **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115\.taleo.net/careersection/QA\_External\_CS/jobapply.ftl?lang\=en\&job\=234867