Application Support Specialist

Description

Summary: The Application Support Specialist provides end-to-end functional and technical support for the bank’s omni-channel applications, focusing on daily operations, incident management, and release deployments. Highlights: 1. Provide technical support for omni-channel banking applications 2. Engage in incident management, monitoring, and release deployments 3. Collaborate cross-functionally within an Agile/DevOps framework **Application Support Specialist** The **Application Support Specialist** will provide end\-to\-end functional and technical support for the bank’s omni\-channel applications (Mobile, Retail, Corporate, and Branch Banking). This role focuses on daily operational support, incident management, log monitoring, and release deployments to ensure seamless system uptime and compliance. ***Key Responsibilities*** * **Incident \& Ticket Management:** Analyze, prioritize, and resolve Business\-As\-Usual (BAU) queries, Service Requests, and incidents within established SLAs. * **Monitoring \& RCA:** Proactively monitor application error/health logs using tools like AppDynamics to detect anomalies and perform preliminary Root Cause Analysis (RCA). * **Deployment \& Infra Support:** Support weekend releases, patch management, database upgrades, and Disaster Recovery (DR) drills, performing post\-deployment validation. * **Cross\-Functional Collaboration:** Partner with development, QA, infrastructure, and business teams within an Agile/DevOps framework. Required Skills \& Qualifications * **Education:** Bachelor’s degree in Computer Science, IT, or a related field. * **Databases \& OS:** Basic Oracle SQL and MySQL query skills; working knowledge of Linux servers and basic commands. * **Tech Stack:** Basic understanding of Java, JavaScript, and HTML; familiarity with APM tools (e.g., AppDynamics). * **Methodology:** Familiarity with Agile workflows, sprint processes, and log\-based issue detection. * **Availability:** Flexibility to support weekend deployments and occasional extended hours during critical releases. **Preferred Qualifications** * Experience within the **Banking \& Financial Services** domain. * Familiarity with Omni\-channel architectures, APIs, and microservices. * Experience using ticketing tools such as ServiceNow, JIRA, or Remedy. Pay: QAR14,000\.00 \- QAR16,000\.00 per month Work Location: In person