IT Security Support Specialist

Description

Job Summary: An IT Security Support Specialist is responsible for supporting and implementing information security measures to protect the organization's systems, networks, and data from threats. Key Job Features: 1. Monitoring security systems, detecting threats and security vulnerabilities 2. Responding to security incidents and contributing to investigations and root cause analysis 3. Supporting the operation and management of cybersecurity solutions Job Description: IT Security Support Specialist (IT Security Support Specialist) Job Title **IT Security Support Specialist (IT Security Support Specialist)** Department Information Technology / Information Security Reports To Head of Information Security or Head of IT Infrastructure Job Summary The IT Security Support Specialist is responsible for supporting and implementing information security measures to protect the organization's systems, networks, and data from security threats. The role includes monitoring security systems, responding to security incidents, supporting users on cybersecurity-related issues, and ensuring compliance with information security policies and procedures. Key Responsibilities * Monitor security systems and detect threats and security vulnerabilities. * Respond to security incidents and contribute to investigations and root cause analysis. * Support the operation and management of cybersecurity solutions such as firewalls, intrusion detection and prevention systems (IDS/IPS), and antivirus software. * Implement security patches for systems and applications. * Review system logs and analyze security events. * Manage user accounts and permissions in accordance with information security policies. * Provide technical support to users regarding security-related issues. * Contribute to the implementation of information security policies and procedures and ensure compliance. * Conduct periodic security assessments and assist in addressing vulnerabilities. * Prepare periodic reports on security incidents and compliance levels. * Coordinate with internal teams and external vendors to resolve security issues. * Participate in security awareness campaigns and educate employees on best practices. Required Qualifications * Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field. * One to three years of experience in IT security support or cybersecurity. * Professional certifications are preferred, such as: * CompTIA Security+ * CEH (Certified Ethical Hacker) * SSCP * Microsoft Security Certifications * Cisco CyberOps or CCNA Security (if available) Required Skills * Solid understanding of cybersecurity principles and best practices. * Familiarity with Windows and Linux operating systems. * Experience in network administration and TCP/IP protocols. * Knowledge of security monitoring tools and security information and event management (SIEM) systems. * Ability to analyze security logs and identify suspicious activities. * Strong problem-solving and analytical skills. * Effective communication and teamwork skills. * Ability to work under pressure and respond quickly to incidents. * Proficiency in English, both written and spoken. Operational Responsibilities * Monitor and handle security alerts according to organizational procedures. * Document security incidents and corrective actions. * Participate in system recovery testing and business continuity planning. * Ensure enforcement of password policies and access management. * Support security audit and compliance activities. Key Performance Indicators (KPIs) * Response time to security incidents. * Time to remediate security vulnerabilities. * Compliance rate with information security policies. * Number of recurring security incidents. * User satisfaction level with security support services. * Adherence to service level agreements (SLAs). Work Environment * Full-time position. * May require working outside regular business hours or during weekends when handling critical security incidents. * Continuous collaboration with IT, infrastructure, compliance, and risk management teams. Salary: QAR16,500.00 per month Work Location: On-site