IT Support Specialist

Description

Summary: Seeking a customer-focused IT Support Specialist to provide comprehensive hardware and software support, troubleshoot technical issues, and deliver exceptional service. Highlights: 1. Primary contact for hardware, software, and network support 2. Troubleshoot and resolve technical issues across various platforms 3. Manage IT assets, user accounts, and vendor coordination **Job Title:** IT Support Specialist **Department:** Information Technology **Reports To:** IT Manager / Director of Technology **Employment Type:** Full\-Time **Job Summary** We are looking for a highly motivated and customer\-focused IT Support Specialist to join our internal technology team. In this role, you will be the first line of defense for technical issues, ensuring our employees have the hardware and software support they need to perform their jobs efficiently. You will be responsible for troubleshooting, resolving, and documenting a wide range of technical problems while delivering exceptional white\-glove service. **Key Responsibilities** * **Help Desk Support:** Serve as the primary point of contact for incoming support tickets and phone calls regarding hardware, software, and network issues. * **Troubleshooting:** Diagnose and resolve technical issues related to Microsoft Windows/macOS, Office 365, VPN connectivity, printing, and proprietary business applications. * **Hardware Management:** Set up, configure, and deploy new workstations, laptops, mobile devices (iOS/Android), and peripheral equipment. * **User Account Management:** Manage user accounts, permissions, and access rights within Active Directory and Azure AD (Entra ID). * **Asset Management:** Maintain accurate inventory of all IT assets, including lifecycle tracking and equipment disposal. * **Onboarding/Offboarding:** Facilitate new hire tech orientations and ensure timely retrieval/decommissioning of equipment for departing employees. * **Documentation:** Create and update knowledge base articles and technical documentation for both IT staff and end\-users. * **Vendor Liaison:** Coordinate with third\-party vendors for hardware repairs and escalated service issues. **Qualifications** * **Education:** Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred (or equivalent work experience). * **Experience:** 2\+ years of experience in a technical support role. * **Certifications:** CompTIA A\+, Network\+, or Microsoft Certified Professional (MCP) preferred. **Technical Skills** * Proficiency with Windows 10/11 and macOS. * Experience with Microsoft 365 administration (Exchange, Teams, SharePoint). * Familiarity with Active Directory and Group Policy. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs). * Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk). **Soft Skills** * Exceptional verbal and written communication skills. * Strong problem\-solving ability and attention to detail. * Ability to explain technical concepts to non\-technical users. * Ability to prioritize tasks in a fast\-paced environment. **Physical Requirements** * Ability to lift and move equipment up to 50 lbs (workstations, monitors, servers). **Compensation \& Benefits** * Competitive salary based on experience. * Health, Dental, and Vision Insurance. * 401(k) matching. * Paid Time Off (PTO) and Holidays. * Professional development stipend for certifications. Pay: QAR2,569\.60 \- QAR7,567\.39 per month Work Location: In person