E-commerce Support Specialist

Description

Summary: DFlushi FZCO seeks an E-commerce Support Specialist to manage daily e-commerce support operations and ensure seamless online retail services. Highlights: 1. Manage customer inquiries via email, chat, and e-commerce platforms 2. Coordinate with internal teams to resolve order, payment, and delivery issues 3. Opportunity to grow within a dynamic e-commerce company DFlushi FZCO (Qatar Branch) is a leading e\-commerce solutions company headquartered in Doha, Qatar. We specialize in delivering online retail support, digital customer service, and technology\-driven commerce solutions that empower businesses to thrive in the digital marketplace. Our mission is to combine innovation, professionalism, and responsiveness to ensure seamless e\-commerce operations and client satisfaction. **Position Overview** We are seeking an **E\-commerce Support Specialist** to oversee and manage daily e\-commerce support operations. This role requires a detail\-oriented professional with strong communication skills, technical knowledge, and the ability to coordinate between customers, vendors, and internal teams. The E\-commerce Support Specialist will play a key role in ensuring smooth workflows and maintaining DFlushi FZCO’s reputation for excellence in online retail services. **Key Responsibilities** * Manage customer inquiries and support requests via email, chat, and e\-commerce platforms. * Coordinate with internal teams to resolve order, payment, and delivery issues. * Maintain accurate records of customer interactions, transactions, and resolutions. * Support product listings, updates, and digital catalog management. * Prepare reports on e\-commerce support performance and recommend improvements. * Assist in organizing promotional campaigns and online customer engagement initiatives. * Ensure compliance with Qatar’s e\-commerce regulations and company policies. **Qualifications** * Bachelor’s degree in Business Administration, Marketing, IT, or related field. * 1–3 years of experience in e\-commerce support, customer service, or digital operations. * Strong knowledge of e\-commerce platforms, CRM systems, and online retail processes. * Excellent written and verbal communication skills. * Proficiency in MS Office Suite and e\-commerce management tools. * Ability to manage multiple tasks and deliver under deadlines. **What We Offer** * Competitive salary and benefits package. * Opportunity to grow within a dynamic Qatar\-based e\-commerce company. * Professional development and career advancement opportunities. * A collaborative and innovation\-driven work environment. **How to Apply** Interested applicants may send their CV and cover letter via Indeed or directly to the company’s recruitment team, highlighting their experience in e\-commerce support and achievements in managing online customer operations. Job Type: Full\-time Pay: Up to QAR620,000\.00 per year Work Location: In person