Operations / Admin Supervisor

Description

Summary: Seeking a proactive Operations & Administrative Supervisor to lead a front-line coordination team, ensuring seamless communication and directly impacting client satisfaction. Highlights: 1. Lead a front-line coordination team and impact client satisfaction 2. Fast-paced role requiring exceptional multitasking and problem-solving 3. Opportunities for professional growth and career advancement Job Overview We are seeking a highly organized, proactive, and people\-centric **Operations \& Administrative Supervisor** to lead our front\-line coordination team. In this role, you will be the central hub of our daily operations, ensuring seamless communication between our staff, field personnel, and clients. This is not a passive desk job; it is a fast\-paced, communication\-heavy role that requires exceptional multitasking, quick problem\-solving, and top\-tier interpersonal skills. If you thrive in a dynamic environment where you can lead a team and directly impact client satisfaction, we want to hear from you. Key Responsibilities: **Team Leadership \& Task Distribution:** * **Supervise \& Empower:** Oversee the daily workflow of the administrative support team, ensuring high morale and productivity. * **Task Delegation:** Efficiently distribute daily administrative tasks, inbound requests, and scheduling duties across the team based on current priorities. * **Performance Monitoring:** Provide ongoing coaching, feedback, and support to team members to maintain high service standards. **Operational Coordination \& Dispatch** * **Staff Mobilization:** Conduct active outreach and daily check\-ins with field staff to confirm schedules, availability, and shift attendance. * **Logistics \& Transport Management:** Coordinate and oversee the daily scheduling of staff pick\-ups and drop\-offs, ensuring optimal routing and punctual arrivals. * **Client Briefing Delivery:** Contact cleaning and field personnel directly to communicate specific client instructions, special requests, and site\-to\-site updates. **Problem Solving \& Client Relations** * **Real\-Time Troubleshooting:** Act as the first point of escalation for daily operational hiccups (e.g., staff delays, scheduling conflicts, last\-minute cancellations) and resolve them swiftly. * **Quality Assurance:** Follow up with clients and field staff to ensure instructions were executed perfectly and service standards were met. Qualifications \& Requirements * **Experience:** 2–4 years of experience in an administrative supervisor, dispatch coordination, logistics, or high\-volume team lead role. * **Communication Skills:** **Exceptional verbal and written communication skills.** You must be comfortable spending a significant portion of your day on the phone directing staff and speaking with stakeholders. * **Interpersonal Prowess:** Outstanding "people skills" with the ability to motivate field staff, manage diverse personalities, and remain calm under pressure. * **Problem\-Solving:** Strong critical\-thinking skills with a proven track record of solving logistical puzzles on the fly. * **Tech Savvy:** Proficiency with scheduling software, CRM tools, and the MS Office Suite (Excel, Word, Outlook). What We Offer * Competitive salary and performance\-based incentives. * A vibrant, supportive, and collaborative team culture. * Opportunities for professional growth and career advancement. Work Location: In person