Summary: This role involves providing L1/L2 support, creating documentation, managing stakeholder communication, and acting as a subject matter expert for enterprise application support, leading process improvement initiatives. Highlights: 1. Lead enterprise application support as a Subject Matter Expert 2. Drive process improvement, innovation, and automation initiatives 3. Manage stakeholder communication and business demand deliveries **Responsibilities** * L1 and L2 Support – Ensuring timely troubleshooting and problem resolution within SLA * Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document * Creating and maintaining user manual and admin manuals * Onboarding of New Users (Supporting Application Training) * Working with Cross\-Functional Teams * Manage stakeholders’ communication, support change management, manage business demand deliveries * Document and communicate assigned work and progress to immediate project team, and management * Support the organization’s project management policy, practice and methodology * Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence * Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams * Leads process improvement, innovation and automation initiatives * Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities. * Leads project task force meetings or work groups for multiple projects. Ensure distribution and documentation of minutes, vendor project correspondence and status reports as required. **Qualification** * Bachelor in IT or Relevant * Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant. **Experience** * Overall, 12 years’ experience in similar skill set. * Excellent verbal and written communication skills in English. * Proficient verbal and written communication skills in Arabic * (Preferred). * Excellent customer interaction attitude and behavior * Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end\-to\-end system stability and compliance. * Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.) **Skill Set** In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12\.2\.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).