Summary: This role involves providing technical support to customers, diagnosing and resolving issues, guiding users, and maintaining accurate records and knowledge base articles. Highlights: 1. Provide technical support to customers via multiple channels 2. Diagnose and resolve software, configuration, and system issues 3. Create and update knowledge base articles and user guides Key Responsibilities (Technical Support) . Provide technical support to customers via email, phone, chat, or ticketing systems . Diagnose and resolve software, configuration, and system\-related issues . Escalate complex issues to development or senior support teams with proper documentation . Guide users through software setup, usage, and best practices . Maintain accurate records of issues, resolutions, and customer interactions . Create and update knowledge base articles and user guides .Test bug fixes and updates before and after deployment . Monitor system performance and report recurring issues .Ensure compliance with SLA and response\-time standards \_\_\_\_\_\_\_ Please share your CV with a picture included Job Type: Full\-time Pay: QAR4\.00 \- QAR8\.00 per month