IT Support Specialist

Description

Summary: The IT Support Coordinator will oversee and coordinate day-to-day IT support operations, ensuring efficient handling of technical issues, user requests, and system maintenance. Highlights: 1. Oversee and coordinate day-to-day IT support operations 2. Ensure timely and effective IT service delivery 3. Opportunities for career growth in IT support and systems management **Job Title: IT Support Coordinator** **Company:** Digicomeg LLC **Location:** Doha, Qatar **Employment Type:** Full\-time **About the Company** Digicomeg LLC is a technology\-driven company based in Doha, Qatar, providing IT support services, digital solutions, and infrastructure management for business clients. The company focuses on delivering reliable technical support and maintaining efficient IT operations for its partners. **Job Summary** The IT Support Coordinator will oversee and coordinate day\-to\-day IT support operations, ensuring efficient handling of technical issues, user requests, and system maintenance activities. The role serves as the main communication link between end\-users and technical teams to ensure timely and effective IT service delivery. **Key Responsibilities** * Coordinate and manage IT support requests through helpdesk or ticketing systems * Assign and prioritize technical issues to appropriate IT personnel * Provide first\-level troubleshooting for hardware, software, and network problems * Monitor ticket status and ensure timely resolution according to SLAs * Escalate complex technical issues to senior engineers or external vendors * Maintain accurate records of IT incidents, resolutions, and system updates * Assist in user account management, system access, and password resets * Support installation, configuration, and maintenance of IT equipment and software * Ensure smooth IT operations across departments and end\-users * Prepare basic reports on IT support performance and recurring issues **Requirements** * Bachelor’s degree in Information Technology, Computer Science, or related field (preferred) * Previous experience in IT support, helpdesk, or coordination roles * Strong knowledge of computer systems, operating systems, and networking basics * Good communication and organizational skills * Ability to manage multiple tasks and prioritize effectively * Proficiency in Microsoft Office and IT support tools **Preferred Skills** * Experience with IT service management tools (e.g., ServiceNow, Jira, Zendesk) * Knowledge of Windows/Linux environments and basic network troubleshooting * Strong problem\-solving and analytical skills * Customer service\-oriented mindset * Ability to work under pressure in a fast\-paced environment **What We Offer** * Competitive salary package * Professional working environment in Doha * Opportunities for career growth in IT support and systems management * Exposure to diverse technologies and business environments * Supportive and collaborative team culture نوع الوظيفة: دوام كامل الراتب المدفوع: QAR٠٫٠٠ لكل عام موقع العمل: بشكل شخصي