Summary: Fibrannet LLC is seeking a detail-oriented and proactive Network Support Coordinator to oversee daily network operations and support services. Highlights: 1. Coordinate and monitor network support activities 2. Serve as the primary point of contact for customer inquiries 3. Collaborate with network engineers and IT teams to troubleshoot problems Here’s a clear and professional write\-up for a **Network Support Coordinator** role at Fibrannet LLC in Doha: **Job Title:** Network Support Coordinator **Company:** Fibrannet LLC **Location:** Doha, Qatar **Job Summary:** Fibrannet LLC is seeking a detail\-oriented and proactive Network Support Coordinator to oversee daily network operations and support services. The ideal candidate will act as a bridge between technical teams and customers, ensuring efficient issue resolution, optimal network performance, and high levels of client satisfaction. **Key Responsibilities:** * Coordinate and monitor network support activities, ensuring timely resolution of incidents and service requests * Serve as the primary point of contact for customer inquiries related to network issues * Collaborate with network engineers and IT teams to troubleshoot and resolve connectivity problems * Track, document, and report network performance metrics and service disruptions * Maintain accurate records of support tickets, escalations, and resolutions * Ensure compliance with service level agreements (SLAs) and internal procedures * Assist in scheduling maintenance, upgrades, and network installations * Provide regular updates to clients and stakeholders regarding issue status and resolutions * Identify recurring issues and recommend improvements to enhance network reliability **Qualifications:** * Bachelor’s degree in Information Technology, Computer Science, or a related field * Proven experience in network support, IT coordination, or a similar role * Strong understanding of networking concepts (LAN/WAN, TCP/IP, routing, switching) * Familiarity with network monitoring tools and ticketing systems * Excellent communication and organizational skills * Ability to manage multiple tasks and work under pressure * Customer\-focused mindset with strong problem\-solving abilities **Preferred Skills:** * Certifications such as CCNA, CompTIA Network\+, or equivalent * Experience in telecommunications or ISP environments * Knowledge of ITIL practices and service management frameworks **Benefits:** * Competitive salary and benefits package * Opportunities for professional growth and certification support * Dynamic and collaborative work environment Job Type: Full\-time Work Location: In person