Technical Support Coordinator

Description

Summary: Ingnovac LLC is seeking a detail-oriented Technical Support Coordinator to manage and streamline technical support operations, serving as a critical link between customers, technical teams, and management. Highlights: 1. Critical link between customers, technical teams, and management 2. Contribute to the development and improvement of support processes 3. Customer-focused with commitment to service excellence **Technical Support Coordinator** **Company:** Ingnovac LLC **Location:** Doha, Qatar **Position Overview** Ingnovac LLC is seeking a detail\-oriented and proactive Technical Support Coordinator to manage and streamline technical support operations. This role serves as a critical link between customers, technical teams, and management, ensuring that issues are resolved efficiently and service standards are consistently met. **Key Responsibilities** * Act as the first point of contact for technical support inquiries via phone, email, and ticketing systems * Coordinate and prioritize support requests, ensuring timely assignment to appropriate technical personnel * Track, monitor, and follow up on open tickets to ensure resolution within agreed service levels * Maintain accurate records of issues, solutions, and support activities in the system * Assist in diagnosing basic technical issues and provide initial troubleshooting guidance * Collaborate with engineering and IT teams to escalate complex problems * Prepare regular reports on support performance, trends, and customer feedback * Contribute to the development and improvement of support processes and documentation * Ensure high levels of customer satisfaction through clear communication and timely updates **Required Qualifications** * Bachelor’s degree in Information Technology, Computer Science, or a related field * 2–4 years of experience in technical support, help desk coordination, or a similar role * Strong understanding of IT systems, networks, and troubleshooting practices * Experience with ticketing systems and support tools * Excellent organizational and multitasking abilities * Strong communication skills in English (Arabic is a plus) * Ability to work under pressure and manage multiple priorities **Preferred Skills** * Familiarity with ITIL practices or service management frameworks * Basic knowledge of hardware, software, and network infrastructure * Problem\-solving mindset with attention to detail * Customer\-focused attitude with a commitment to service excellence **What We Offer** * Competitive salary and benefits package * Professional development and training opportunities * Collaborative and innovative work environment * Opportunities for career growth within the company نوع الوظيفة: دوام كامل موقع العمل: بشكل شخصي