Technical Support Engineer

Description

Summary: Join a fast-growing telecom company to troubleshoot complex technical issues, support network systems, and ensure high-quality service delivery. Highlights: 1. Troubleshoot complex technical issues and support network systems 2. Continuous learning in networking and IT support 3. Career growth opportunities in IT and telecom **AkeoNet Communications** Join a fast\-growing telecom and network solutions company where your technical expertise directly keeps customers and businesses connected. At AkeoNet Communications, you will troubleshoot complex technical issues, support network systems, and ensure high\-quality service delivery in a dynamic and evolving environment. This role is ideal for a problem\-solver who enjoys hands\-on technical work, customer interaction, and continuous learning in networking and IT support. Salary \& Benefits * Competitive monthly salary: QAR 6,000 – 10,000 (based on experience) * Performance\-based incentives * Health insurance coverage * Paid annual leave and public holidays * Transportation allowance (if applicable) * Training and certification support (CCNA, ITIL, etc.) * Career growth opportunities in IT and telecom Work Schedule * Full\-time position * 8–9 hours per day * 5–6 days per week * Rotational shifts or on\-call support for critical issues Key Responsibilities * Provide technical support for network, internet, and system\-related issues * Troubleshoot and resolve hardware, software, and connectivity problems * Monitor network performance and identify service disruptions * Respond to customer and internal technical support requests * Escalate complex issues to higher\-level engineering teams when needed * Install, configure, and maintain network equipment and systems * Maintain accurate records of support tickets and resolutions * Assist in system updates, upgrades, and maintenance activities * Ensure timely resolution of incidents within service level agreements (SLAs) * Support field and operations teams with technical guidance Skills for This Role * Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP) * Troubleshooting and diagnostic skills for IT systems and networks * Familiarity with routers, switches, and firewalls * Customer support and communication skills * Experience with helpdesk or ticketing systems (Zendesk, ServiceNow, etc.) * Understanding of ISP or telecom environments is an advantage * Problem\-solving and analytical thinking * Ability to work under pressure and meet SLAs * Basic knowledge of operating systems (Windows, Linux) * Team collaboration and documentation skills Requirements * Diploma or bachelor’s degree in IT, Computer Science, Electronics, or related field * Previous experience in technical support or IT helpdesk preferred * Basic networking knowledge (CCNA certification is an advantage) * Strong communication and customer service skills * Willingness to work in shifts or provide on\-call support when required * Ability to learn and adapt to new technologies quickly About the Company **AkeoNet Communications** is a technology and telecom solutions provider in Qatar delivering reliable connectivity, network support, and IT services to businesses and residential customers. We focus on performance, reliability, and customer satisfaction. Why Work With Us * Hands\-on experience with real telecom and network systems * Opportunities for technical training and certification growth * Supportive engineering and operations team * Clear career path in IT and network engineering * Exposure to advanced technologies and real\-world troubleshooting Ready to Apply? If you are passionate about technology and enjoy solving technical challenges, apply today. نوع الوظيفة: دوام كامل, دائم الراتب المدفوع: QAR٦٬٠٠٠٫٠٠ لكل شهر موقع العمل: بشكل شخصي