Spa Concierge

Description

Summary: Mandarin Oriental, Doha is seeking a Spa Concierge to assist in spa and wellness operations, maintain cleanliness, aid therapists, manage linen, and organize appointments. Highlights: 1. Assist in the operations of all spa & wellness areas 2. Maintain cleanliness and sanitation of The Spa facilities 3. Organize appointment scheduling to maximize time and profitability Mandarin Oriental, Doha is looking for a Spa Concierge to join our Spa team. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari\-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. **As a Spa Concierge** **, you will be responsible for the following duties:** * Assist in the operations of all spa \& wellness areas as required: + Spa Reception + Salon \& Barber Reception + Spa Retail Area + Boutique + Consultation Lounge + Spa Suites Arrival + Spa Thermal \& Changing facilities + Tea Lounges + Fitness \& Wellness * Maintain the cleanliness of The Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards * Will be expected to aid therapists in setting up for treatments and clearing away after * Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen * Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance * Must be a team player and assist all spa and hotel colleagues where necessary * Ability to perform opening and closing duties * Must have a thorough understanding of Spa Soft, all treatments and services offered in the Spa \& Wellness division and all retail products * Must have good telephone skills and follow required telephone etiquette * Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner **As a Spa Concierge, we expect from you:** * Minimum 1 year of experience working in a service environment is a must * Hotel school graduates will be preferable * Senior School qualification or equivalent is a must * Previous experience working in a 5\-star hotel environment will be an advantage * Previous experience working in the Middle East Region is an advantageGood knowledge on computer systems is a must * **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. * Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. * A competitive salary and benefits packages * Transportation and Housing provided * Relocation and Vacation Tickets