Restaurant hostess

Description

Summary: This role involves providing exceptional guest reception, managing reservations, ensuring VIP experiences, and maintaining brand standards while coordinating with the restaurant team. Highlights: 1. Delivering premium guest reception and creating positive first impressions 2. Managing reservations and coordinating VIP guest experiences with discretion 3. Upholding brand standards and ensuring professional guest communication **A. Guest Reception and Welcome** * Welcome every guest warmly and professionally upon arrival. * Create a positive first impression that reflects the restaurant's premium brand image. * Greet guests with appropriate courtesy, confidence, and professionalism. * Confirm reservations and guest details upon arrival. * Escort guests to their tables and assist them with seating where required. * Provide menus and communicate any relevant information regarding the restaurant. * Maintain a friendly, attentive, and professional attitude throughout the guest's visit. * Ensure departing guests are acknowledged and thanked appropriately. **B. Reservation Management** * Manage daily reservations accurately and efficiently. * Maintain the reservation book/system and ensure all information is updated. * Confirm reservations by telephone, WhatsApp, or other approved communication channels. * Monitor table availability and seating capacity. * Coordinate with the Restaurant Manager and service team regarding reservations and table allocation. * Manage cancellations, no\-shows, late arrivals, and changes in reservations. * Maintain accurate records of VIP, regular, corporate, and special\-event guests. * Ensure special requests are properly communicated to the relevant departments. **C. VIP and High\-Profile Guest Management** * Welcome VIP, high\-profile, and special guests with exceptional professionalism and discretion. * Maintain strict confidentiality regarding guest identities, visits, preferences, and personal information. * Coordinate discreetly with the Restaurant Manager regarding VIP arrivals and special arrangements. * Ensure VIP guests receive appropriate seating and service according to approved procedures. * Maintain awareness of guest preferences where such information is officially available. * Handle sensitive guest situations calmly and professionally. * Never discuss VIP guests, their visits, or personal information with unauthorized individuals. * Ensure all VIP\-related information is handled confidentially and professionally. **D. Guest Experience** * Monitor guest flow and ensure guests are attended to promptly. * Identify guest needs and respond appropriately. * Assist in resolving minor guest concerns and escalate complaints to the Restaurant Manager when required. * Maintain awareness of waiting times and communicate delays professionally. * Keep guests informed when tables are not immediately available. * Ensure waiting guests are treated with courtesy and provided with accurate information. * Support the restaurant team in creating a smooth and personalized guest experience. **E. Table Management and Seating Coordination** * Manage table allocation according to the approved seating plan. * Coordinate table availability with the Restaurant Manager and service team. * Monitor table status throughout the service period. * Ensure tables are properly prepared before seating guests. * Avoid unnecessary delays or double seating. * Coordinate with the service team regarding large parties, special occasions, VIP guests, and special requests. * Maintain efficient guest flow during peak operating periods. **F. Communication and Coordination** * Maintain effective communication with: * Restaurant Manager * Assistant Manager * Waitstaff * Service team * Kitchen team * Reservation team * Security, where applicable * Communicate guest requests accurately and promptly. * Inform the Restaurant Manager of VIP arrivals, complaints, special requests, and operational concerns. * Ensure important guest information is communicated before or during service as required. **G. Brand Standards and Franchise Compliance** * Follow all franchisor\-approved guest service and hospitality standards. * Maintain the required brand image and professional appearance. * Follow approved reservation, seating, guest handling, and customer service procedures. * Participate in franchisor training and brand\-related initiatives. * Support restaurant management during franchisor inspections and visits. * Ensure all guest\-facing activities are consistent with the approved brand standards. **H. Telephone and Guest Communication** * Answer restaurant telephone calls professionally and according to approved telephone etiquette. * Handle reservation inquiries accurately. * Provide guests with correct information regarding: * Operating hours * Reservations * Location * Menu availability * Special events * Restaurant policies * Transfer calls to the appropriate department when necessary. * Maintain professional communication through WhatsApp or other approved reservation platforms. **I. Special Occasions and Guest Requests** * Record and communicate guest requests for: * Birthdays * Anniversaries * Business dinners * Private events * Special seating * Dietary requirements * Other celebrations * Coordinate with the restaurant team to ensure approved arrangements are prepared. * Follow up to ensure special arrangements are executed properly. **J. Appearance and Professional Conduct** * Maintain an impeccable personal appearance in accordance with restaurant and franchisor standards. * Wear the approved uniform correctly and maintain excellent personal grooming. * Maintain professional body language and positive facial expressions. * Demonstrate confidence, elegance, and appropriate hospitality etiquette. * Maintain professional behavior at all times. * Avoid personal conversations, mobile phone use, or other behavior that may negatively affect the guest experience. **3\. Guest Complaint Handling** * Listen carefully and respectfully to guest concerns. * Remain calm and professional when dealing with difficult situations. * Avoid arguing with guests or becoming defensive. * Apologize appropriately within the scope of the position. * Immediately inform the Restaurant Manager of serious complaints. * Record relevant guest feedback when required. * Follow up with the responsible manager to ensure the matter is properly addressed. **4\. Administrative Responsibilities** * Maintain accurate reservation records. * Prepare or update daily reservation lists as required. * Record VIP and special guest information according to company procedures. * Maintain confidentiality of guest information. * Report reservation discrepancies and operational issues to management. * Assist management with guest\-related reports when required. Pay: From QAR3,000\.00 per month Application Question(s): * Are welling to join immediately * Do you have NOC Education: * Diploma (Preferred) Experience: * Hostess: 3 years (Required) Language: * English (Required) License/Certification: * Food handling certificate (Required) Location: * Doha (Required) Work Location: In person