IT Support Specialist

Description

Summary: The IT Support Specialist provides first and second-line technical support, maintains hardware/software, and resolves IT issues to enhance user productivity. Highlights: 1. Provide technical support for diverse operating systems and applications 2. Manage user accounts, permissions, and ensure IT security protocols 3. Maintain system performance, asset inventory, and document solutions **Job Description: IT Support Specialist** **Position Summary** The IT Support Specialist will be responsible for providing first and second\-line technical support to end\-users, maintaining hardware/software assets, and resolving IT issues efficiently. The ideal candidate will combine technical expertise with strong communication skills to minimize downtime and enhance user productivity. **Key Responsibilities Technical Support \& Troubleshooting** * Provide hands\-on and remote support for Windows, macOS, and Linux environments. * Troubleshoot hardware issues (desktops, laptops, printers, monitors, peripherals). * Resolve software problems including OS, MS Office 365, Adobe suite, and line\-of\-business applications. * Diagnose network connectivity issues (LAN/WAN, VPN, Wi\-Fi, DNS, DHCP). **User \& Account Management** * Set up, configure, and deploy new user workstations and accounts (Active Directory / Azure AD / Google Workspace). * Manage user permissions, password resets, and access controls. * Onboard and offboard employees according to IT security protocols. **System Maintenance** * Perform regular system updates, patches, and antivirus scans. * Monitor system performance and backup integrity. * Maintain an accurate inventory of all IT assets (hardware, software licenses, accessories). **Security \& Compliance** * Enforce IT security policies (MFA, endpoint protection, data loss prevention). * Assist with routine security audits and vulnerability remediation. * Report and respond to phishing attempts or suspected breaches. **Documentation \& Communication** * Create and maintain knowledge base articles, user guides, and FAQ documentation. * Log and track all support requests via ticketing system (e.g., Jira, Zendesk, ServiceNow). * Communicate technical resolutions clearly to non\-technical users. **QualificationsRequired** * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). * 1–3 years of experience in an IT support or help desk role. * Hands\-on experience with Windows OS (10/11\) and Microsoft 365 administration. * Basic understanding of networking (TCP/IP, DNS, DHCP, VPNs). * Strong problem\-solving and customer service skills. **Preferred** * Certifications: CompTIA A\+, Network\+, Microsoft 365 Certified: Fundamentals, or ITIL Foundation. * Experience with remote support tools (TeamViewer, AnyDesk, RDP). * Familiarity with MDM solutions (Intune, Jamf) and ticketing systems. * Knowledge of basic scripting (PowerShell or Bash) for automation. Pay: QAR68,000\.00 \- QAR98,000\.00 per year Work Location: In person