IT Technician

Description

Summary: This role involves installing, configuring, maintaining, and troubleshooting computer systems, providing technical support, and managing IT assets and documentation. Highlights: 1. Manage and troubleshoot computer systems, networks, and peripherals 2. Provide first-line technical support to all users 3. Maintain IT inventory, licensing, and assist with procurement Responsibilities Install, configure, and maintain computer hardware, software, printers, and peripheral devices. Set up and provision workstations, mobile devices, and user accounts; manage basic network equipment as needed. Monitor, maintain, and troubleshoot computer systems, networks, and peripherals; diagnose and resolve hardware and software faults. Provide first\-line technical support to all users, via in\-person, phone, or remote assistance; document issue details and resolutions. Perform routine system maintenance, updates, backups, and antivirus/malware protection; verify data integrity and perform restores as required. Ensure electrical safety standards and proper handling of equipment; report any safety concerns. Troubleshoot connectivity issues, printers, and peripheral devices; coordinate with vendors for complex repairs. Maintain accurate inventory, licensing, and asset records; assist with procurement and asset lifecycle management. Create and maintain technical documentation, user guides, and standard operating procedures. Assist with IT projects, deployments, and basic user training as needed. Enforce company IT policies and security procedures; assist with user access controls and data security awareness. Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience. 1–3 years in IT support, help desk, or a similar role. Proficient in installing and configuring hardware/software; knowledge of cybersecurity fundamentals and routine backup procedures. Strong verbal and written communication; patient, customer\-focused; able to manage multiple tasks and prioritize; good documentation practices. Certifications (beneficial): CompTIA A\+, Network\+, or Microsoft Certified Technician. نوع الوظيفة: دوام كامل, دوام جزئي, دائم الراتب المدفوع: QAR٥٠٫٠٠ لكل ساعة موقع العمل: بشكل شخصي