Tech Support Coordinator

Description

Summary: This Tech Support Coordinator role offers a strong mix of technical exposure and coordination responsibilities, focusing on resolving issues and improving user tech experience. Highlights: 1. Strong mix of technical exposure and coordination responsibilities 2. Collaborative and supportive work environment 3. Continuous learning and certification opportunities Looking to grow your career in IT while staying close to both technology and people? This Tech Support Coordinator role offers a strong mix of technical exposure and coordination responsibilities. You’ll be at the center of support operations—helping resolve issues, improving processes, and ensuring users have a smooth, reliable tech experience. Salary, Benefits \& Perks * Competitive salary (based on experience and technical skills) * Performance\-based incentives * Health and wellness benefits * Paid time off and holidays * Ongoing technical training and certifications support * Career growth opportunities within IT and operations * Collaborative and supportive work environment Work Schedule * Full\-time position * Standard business hours with occasional shifts or on\-call support as needed * Flexible scheduling based on operational requirements Key Responsibilities * Coordinate daily IT support requests and service tickets * Act as the first point of contact for technical issues (hardware, software, network) * Assign and track tickets to ensure timely resolution * Maintain and update IT support documentation and knowledge base * Monitor system performance and escalate complex issues when needed * Assist with onboarding/offboarding by setting up user accounts and equipment * Collaborate with IT teams, vendors, and internal departments * Ensure compliance with IT policies, security protocols, and best practices Skills for This Role * Strong technical troubleshooting skills (hardware, software, basic networking) * Familiarity with helpdesk/ticketing systems (e.g., ServiceNow, Zendesk, Jira) * Knowledge of operating systems (Windows, macOS) * Basic understanding of networking concepts (DNS, TCP/IP, VPN) * Excellent communication and customer support skills * Time management and task prioritization * Attention to detail and documentation skills * Problem\-solving and critical thinking * Ability to work independently and in a team environment Basic Qualifications * Bachelor’s degree in Information Technology, Computer Science, or related field (preferred) * 1–3 years of experience in IT support, helpdesk, or coordination roles is an advantage * Entry\-level candidates with relevant certifications or training are encouraged to apply About the Company Jodnutech LLC is a technology\-driven company focused on delivering reliable IT solutions and support services. The company values innovation, efficiency, and continuous improvement, creating an environment where employees can grow and make a meaningful impact. Why Work With Us * Gain hands\-on experience with real\-world IT systems and support operations * Work in a collaborative, inclusive, and growth\-focused environment * Access continuous learning and certification opportunities * Be part of a company that values innovation and employee development * Clear pathways for career progression in the tech field الراتب المدفوع: QAR٣٢٫٠٠ لكل ساعة موقع العمل: بشكل شخصي