Account Manager (B2B)

Description

Summary: Manage and grow a portfolio of business customers, retain revenue, and act as the primary commercial contact to ensure customer success and expansion. Highlights: 1. Own assigned B2B accounts and build strong client relationships 2. Manage full sales lifecycle for renewals and expansions 3. Serve as client escalation point and drive timely remediation ***KINDLY READ THE DETAILS CAREFULLY. IF YOU KNOW YOU POSSESS THE QUALIFICATIONS THEN APPLY!!!*** **Overview** Manage and grow a portfolio of business customers, retain revenue, and act as the primary commercial contact to ensure customer success and expansion. **Key Responsibilities** * Own assigned B2B accounts; build strong client relationships and understand business objectives. * Develop and execute account plans to achieve retention, upsell and cross\-sell targets. * Manage full sales lifecycle for renewals and expansions: proposals, pricing, negotiation and contract close. * Coordinate onboarding and delivery with operations, technical and customer success teams to ensure smooth implementation. * Monitor account health metrics (ARR, churn, NPS, usage) and produce regular reports and action plans. * Maintain accurate pipeline and forecasts in CRM (Salesforce, HubSpot, etc.). * Serve as client escalation point; resolve service issues and drive timely remediation. * Provide market and competitor insights and relay customer feedback to product/marketing. * Support RFP responses, tender processes and executive\-level client presentations. * Maintain contract documentation and compliance with commercial terms. **We Required the Following** * Bachelor’s degree in Business, Marketing, Finance or equivalent experience. * 3\+ years B2B account management, enterprise sales or customer success experience; GCC/Doha preferred. * Proven track record managing complex accounts and meeting revenue targets. * Strong negotiation, presentation and stakeholder\-management skills. * Proficient with CRM systems and Microsoft Office; data\-driven orientation. **Our Preferred Qualifications** * Experience in SaaS, ICT, professional services or related verticals. * Arabic language skills and an established local network. * Willingness to travel locally and work flexible hours when needed. Job Types: Full\-time, Permanent, New grad Pay: QAR18\.00 \- QAR45\.00 per hour Work Location: In person