Commercial Efficiency Manager

Description

Summary: This role supports Qatar Airways' commercial efficiency agenda by leading a workstream, managing a sub-team, and ensuring cross-functional delivery with consistency and control. Highlights: 1. Lead commercial efficiency workstreams and manage a dedicated sub-team 2. Drive strategic planning and continuous process improvement initiatives 3. Engage cross-functional stakeholders to achieve commercial objectives ### **General Information** Ref \# 26000079 Location Qatar\-Doha Job family Corporate \& Commercial * Closing Date: 2026\-06\-03 ### **Description** **About the role:** Supports the delivery of Qatar Airways' commercial efficiency agenda by owning the execution of a defined workstream within the Distribution \& Commercial Efficiency function — spanning any combination of commercial systems \& tools, sales enablement \& capabilities, commercial steering, policies \& guidelines, or other assigned areas. Manages a sub\-team of Commercial Efficiency Specialists and Officers, translating the direction set by the relevant Manager into structured plans, clear task ownership, and measurable outcomes. Operates as a cross\-functional connector, working closely with International Sales \& Doha Sales, Leisure \& Business Travel, IT, Finance, and other technical and non\-technical teams to ensure that commercial efficiency workstreams are delivered with speed, consistency, and control across the organisation. **Key Accountabilities Include:** **Strategic** * Translate the strategic direction set by the Manager into structured, time\-bound delivery plans — defining clear milestones, resource requirements, and success criteria for all workstreams under their ownership. * Contribute to the continuous improvement of the Commercial Efficiency function by identifying gaps in current processes, tools, or policies and proactively proposing solutions with supporting rationale and business impact assessment. * Represent the Commercial Efficiency function in cross\-functional forums and working groups — engaging with International Sales \& Doha Sales, Leisure \& Business Travel, IT, Finance, Audit, and other internal stakeholders to align on requirements, resolve dependencies, and ensure commercial efficiency priorities are understood and supported across the organisation. * Support the Manager in the development of business cases, governance documentation, and management reporting — providing well\-structured analysis and recommendations that enable informed decision\-making at senior level. * Monitor industry developments, internal performance data, and stakeholder feedback within their workstream area, surfacing relevant insights to the GR9 Manager and recommending adjustments to plans or priorities as needed. **Operational** * Manage the day\-to\-day delivery of assigned workstreams — overseeing the work of Commercial Efficiency Specialists and Officers, allocating tasks, setting deadlines, reviewing outputs, and ensuring quality standards are consistently met. * Act as the primary point of contact for cross\-functional stakeholders on matters within their workstream scope — managing requirements intake, resolving operational queries, escalating where necessary, and maintaining clear communication throughout. * Ensure compliance with all relevant commercial policies, governance frameworks, and audit requirements within their area of responsibility — identifying and addressing non\-compliance promptly and maintaining accurate process documentation. * Coordinate audit findings, risk registry actions, and internal governance requirements relevant to their workstream — tracking remediation progress, preparing status updates, and ensuring timely closure of open items. * Develop and maintain accurate records, trackers, and reporting outputs within their workstream — ensuring that data is current, accessible, and presented in a format that supports management decision\-making and stakeholder communication. * Support the onboarding and development of Commercial Efficiency Specialists and Officers within their sub\-team — providing structured guidance, regular feedback, and on\-the\-job coaching to build capability and ensure consistent performance. **Be part of an extraordinary story** Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. ### **Qualification** **Qualifications Summary** -------------------------- * Bachelor’s degree in Business Administration, Finance, Economics, or a related field (postgraduate qualification preferred). * 6–8\+ years of experience in commercial operations, sales support, strategy execution, project management, or similar roles within a large, complex organisation. * Proven experience managing workstreams or projects, coordinating cross\-functional teams, and delivering structured outcomes against defined objectives. * Strong understanding of commercial processes, governance frameworks, and performance tracking within a sales or revenue\-driven environment. * Experience working with systems, reporting tools, and data analysis to support decision\-making and performance monitoring. * Demonstrated ability to manage and develop small teams, providing direction, coaching, and quality oversight. * Strong analytical, organisational, and problem\-solving skills with attention to detail. * Excellent stakeholder management and communication skills, with the ability to engage both technical and non\-technical audiences. **Key Requirements of a Successful Candidate** ---------------------------------------------- * **Execution \& Delivery Excellence:** Ability to translate strategic direction into clear, structured plans with defined milestones, ownership, and measurable outcomes, ensuring timely and high\-quality delivery. * **Workstream Management:** Proven capability to manage end\-to\-end delivery of assigned workstreams, coordinating tasks, tracking progress, and maintaining quality and consistency across outputs. * **Cross\-Functional Collaboration:** Strong ability to work across Sales, IT, Finance, and other functions, acting as a connector to align requirements, resolve dependencies, and ensure smooth execution. * **Governance \& Compliance Discipline:** Solid understanding of policies, audit requirements, and governance frameworks, with the ability to ensure adherence and manage risk within assigned areas. * **Analytical \& Reporting Capability:** Ability to develop structured analysis, track performance, maintain accurate documentation, and produce clear reporting to support decision\-making. * **Problem Solving \& Continuous Improvement:** Proactively identifies gaps, inefficiencies, and risks, proposing practical solutions with clear business impact. * **Stakeholder Management \& Communication:** Effective communicator with the ability to manage expectations, handle escalations, and build trusted relationships across diverse stakeholders. * **Team Leadership \& Development:** Ability to guide, support, and develop Specialists and Officers, ensuring clarity of roles, performance accountability, and capability building. * **Adaptability \& Prioritisation:** Comfortable managing multiple priorities and responding to evolving business needs, including unplanned requests and audit\-driven requirements. * **Attention to Detail \& Control Orientation:** Ensures accuracy, consistency, and strong documentation practices across all deliverables and processes. **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115\.taleo.net/careersection/QA\_External\_CS/jobapply.ftl?lang\=en\&job\=26000079