Summary: We are seeking a friendly, solution-oriented Customer Service Representative to help customers, resolve issues, answer questions, and ensure a positive experience. Highlights: 1. Be the first point of contact for customers 2. Passionate about delivering top-tier support 3. Collaborate with other departments to resolve complex issues **Job Title:** Customer Service Representative **Department:** Customer Support **Reports To:** Customer Service Manager **Employment Type:** Full\-time / Part\-time / **Job Summary** We are looking for a friendly, solution\-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, helping them resolve issues, answer product or service questions, and ensure a positive overall experience. The ideal candidate is patient, empathetic, and passionate about delivering top\-tier support. **Key Responsibilities** * Respond promptly to customer inquiries via phone, email, live chat, and social media * Identify and assess customers’ needs to achieve satisfaction * Provide accurate, valid, and complete information using the right tools and resources * Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution * Keep records of customer interactions, transactions, comments, and complaints * Follow communication procedures, guidelines, and policies * Go the extra mile to engage customers and build loyalty * Collaborate with other departments (e.g., sales, technical support, billing) to resolve complex issues **Qualifications \& Skills** **Required:** * High school diploma or equivalent (Associate’s or Bachelor’s degree a plus) * 1\+ years of customer service experience (retail, hospitality, or call center preferred) * Excellent verbal and written communication skills * Strong active listening and problem\-solving abilities * Ability to handle stressful situations with patience and professionalism * Proficiency with computers, CRM software, and Microsoft Office / Google Workspace **Preferred:** * Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Salesforce) * Bilingual or multilingual skills * Knowledge of the company’s industry (e.g., tech, e\-commerce, healthcare) Pay: QAR75,000\.00 \- QAR98,000\.00 per year Work Location: In person