Operations Manager

Description

Summary: Lead and optimize day-to-day business operations to ensure efficient, scalable, and cost-effective delivery of products/services by partnering with cross-functional teams. Highlights: 1. Lead and optimize daily business operations for efficiency and scalability. 2. Drive continuous improvement initiatives and implement automation. 3. Manage teams, budgets, and operational performance through data analysis. **Operations Manager — Job Description** **About the role** Lead and optimize day\-to\-day business operations to ensure efficient, scalable, and cost\-effective delivery of products/services. Partner with cross\-functional teams (finance, HR, product, customer support, supply chain) to translate strategic goals into reliable operational processes and measurable outcomes. **Key responsibilities** * Oversee daily operations across functions (fulfillment, facilities, customer service, vendor management, and internal services). * Design, implement, and improve operational processes, SOPs, and KPIs to increase efficiency and reduce costs. * Manage budgets, forecasts, vendor contracts, procurement, and operational spend. * Coordinate resource planning, capacity management, and workforce scheduling to meet demand. * Lead continuous improvement initiatives (Lean, Six Sigma, Kaizen) and implement automation where appropriate. * Ensure compliance with regulatory, safety, and quality standards; own audits and remediation plans. * Drive operational performance through data analysis, dashboards, and regular reporting to leadership. * Manage teams: hiring, training, performance reviews, career development, and cross\-functional collaboration. * Oversee incident management and operational risk mitigation; run post\-incident reviews and implement corrective actions. * Partner with product/engineering to operationalize new features or services and manage rollout risks. * Maintain vendor relationships and manage SLAs; negotiate terms and enforce delivery quality. * Implement and maintain tools/systems for ops (ERP, WMS, CRM, BI tools) and lead migrations/integrations. **Required qualifications** * 5\+ years experience in operations, program management, or related role; 2\+ years managing teams. * Strong experience with process improvement methodologies (Lean, Six Sigma, or similar). * Demonstrated experience in budget management, vendor negotiation, and operational planning. * Proficiency with data analysis and operational metrics; comfortable with BI tools (Tableau, Looker, Power BI) and Excel. * Experience with operational systems (ERP, WMS, CRM) and implementing/new tooling. * Excellent leadership, communication, and stakeholder management skills. * Strong problem\-solving and prioritization skills in fast\-paced environments. **Preferred qualifications** * Bachelor’s degree in Business, Operations Management, Engineering, or related field; MBA or relevant advanced degree preferred. * Certifications: Lean/Six Sigma (Green/Black Belt), PMP, or equivalent. * Experience in the company’s industry (e\-commerce, logistics, SaaS, manufacturing, healthcare) or scaling startups. * Familiarity with automation platforms, RPA, and supply chain/logistics technologies. * Experience with change management and large\-scale program rollouts. Job Types: Full\-time, Permanent Pay: QAR99\.30 \- QAR289\.16 per hour Work Location: In person