Café Supervisor / Shift Supervisor

Description

Summary: A Café Supervisor oversees daily café operations, ensuring smooth service, high customer satisfaction, and efficient team performance while coordinating staff and management. Highlights: 1. Oversee daily café operations and ensure smooth service 2. Lead and manage a team of baristas, cashiers, and service staff 3. Ensure excellent customer service and product quality A **Café Supervisor / Shift Supervisor** is responsible for overseeing the daily operations of a café during a specific shift, ensuring smooth service, high customer satisfaction, and efficient team performance. They act as the main point of coordination between staff and management, making sure that all front\-of\-house activities run smoothly—from customer service to food and beverage preparation. Key Responsibilities A Café Supervisor typically: * Supervises baristas, cashiers, and service staff during their shift * Ensures excellent customer service and handles customer complaints or issues * Monitors food and beverage quality, presentation, and consistency * Manages opening and closing procedures (cash handling, reports, cleanliness checks) * Assigns tasks and ensures staff follow schedules and daily duties * Maintains inventory levels and reports shortages or supply needs * Ensures compliance with health, safety, and hygiene standards * Trains or supports new staff members when needed * Coordinates with management on sales targets, promotions, and operational improvements Skills and Qualifications * Strong leadership and team management skills * Experience in café, restaurant, or hospitality service * Good communication and customer service abilities * Basic cash handling and POS system knowledge * Ability to work under pressure in a fast\-paced environment * Problem\-solving and decision\-making skills Pay: QAR70,000\.00 \- QAR110,000\.00 per year Work Location: In person