Restaurant Operations Coordinator

Description

Summary: The Restaurant Operations Coordinator supports day-to-day operations, ensuring smooth workflow, consistent food quality, excellent customer service, and operational efficiency in a 24-hour fast-paced environment. Highlights: 1. Oversee daily restaurant operations to ensure smooth 24/7 service continuity 2. Ensure food quality, hygiene, and presentation standards are consistently met 3. Promote teamwork and efficient communication between kitchen and service teams **Restaurant Operations Coordinator** **Smile Kebab 24h LLC – Doha, Qatar** Position Summary The Restaurant Operations Coordinator is responsible for supporting the day\-to\-day operations of Smile Kebab 24h LLC across all service periods, ensuring smooth workflow, consistent food quality, excellent customer service, and operational efficiency in a 24\-hour fast\-paced restaurant environment. The role acts as a key link between management, kitchen staff, and front\-of\-house teams. Key Responsibilities **Operational Support** * Oversee daily restaurant operations to ensure smooth 24/7 service continuity * Coordinate staffing schedules across shifts to maintain adequate coverage * Monitor opening, closing, and shift handover procedures **Quality \& Service Control** * Ensure food quality, hygiene, and presentation standards are consistently met * Support compliance with food safety regulations and company SOPs * Handle customer feedback and escalate issues when necessary **Staff Coordination** * Assist in training, onboarding, and supervising restaurant staff * Promote teamwork and efficient communication between kitchen and service teams * Support shift supervisors in managing performance and discipline **Inventory \& Supply Coordination** * Monitor stock levels and coordinate with suppliers for timely replenishment * Assist in inventory checks and wastage control measures * Report shortages or operational risks to management **Reporting \& Administration** * Maintain daily operational reports including sales, incidents, and shift summaries * Assist management in analyzing performance metrics and operational challenges * Ensure proper documentation of procedures and compliance records **Customer Experience** * Ensure fast, friendly, and consistent customer service across all shifts * Resolve customer complaints professionally and efficiently * Support initiatives to improve customer satisfaction and retention Requirements * Previous experience in restaurant operations, hospitality coordination, or shift supervision * Strong organizational and multitasking skills * Ability to work in a 24\-hour shift\-based environment * Good communication and leadership abilities * Knowledge of food safety and hygiene standards preferred * Proficiency in basic reporting and MS Office tools is an advantage Working Conditions * 24\-hour operational environment (shift\-based work required) * Fast\-paced QSR (Quick Service Restaurant) setting * Requires standing, movement, and on\-site coordination throughout shifts الراتب المدفوع: QAR٠٫٠٠ لكل عام موقع العمل: بشكل شخصي