Agent-Spa Desk

Description

Job Summary: Schedule spa and salon services, confirm appointments, register guests, process payments, and maintain operational efficiency. Key Highlights: 1. Deliver exquisite experiences and unconditional service 2. Maintain confidentiality and protect company assets 3. Foster positive workplace relationships and customer care **Additional Information** **Job Number**26085766 **Job Category**Spa **Location**West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Schedule services for individuals and large groups using the spa or beauty salon reservation software system. Call guests to confirm scheduled services. Respond to questions regarding available services. Update the reservation and cancellation log throughout the day, notify service providers of last-minute changes, and resolve scheduling issues as needed in coordination with the supervisor or manager. Register guests upon arrival for their appointment, confirm first and last names, and provide general spa orientation upon arrival. Promote and sell spa or beauty salon services. Obtain assigned cash drawer and ensure monetary accuracy; secure appropriate change based on expected transaction volume; keep the cash drawer secure at all times. Process guest payments for spa or beauty salon services and obtain payment authorization as required. Accept and record cash tips for employees. Balance, scan, and submit receipts to Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests in accordance with company standards; anticipate and fulfill their service needs; express genuine appreciation; assist guests with disabilities. Communicate clearly and professionally with others; answer telephones using proper protocol. Cultivate and maintain positive workplace relationships with others. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience: Less than 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels \& Resorts, blending timeless glamour with a forward-looking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier destinations worldwide. Beginning with the debut of The St. Regis Hotel in New York City by John Jacob Astor IV in the early 20th century, the brand remains steadfast in its commitment to unconditional service that anticipates guest needs—delivered flawlessly by a team of warm hosts who combine classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore employment opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.