Concierge Supervisor

Description

Summary: As a Concierge Supervisor, you'll oversee daily operations and deliver memorable experiences by serving as a key point of contact for guests, providing information and booking services. Highlights: 1. Brighten someone’s day with exceptional hospitality. 2. Be a key point of contact for Guests and VIP Guests. 3. Join an award-winning workplace culture at Hilton. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Concierge Supervisor** , you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here's what you'll do during a typical day: * A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: * \- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries * \- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theater tickets, restaurants, doctors, flight bookings, among others * \- Process and deliver messages for Guests * \- Deliver and safely storage Guest luggage * \- Stay current with all hotel services as well as daily VIP requests and special events * \- Ensure orderliness and safety guidelines around the lobby and front door areas * \- Provide support to Management as required, in cases of emergency * \- Project a professional manner with an emphasis on hospitality and Guest service * \- Maintain a clean, healthy, and safety working area \- Act in accordance with policies and procedures when working with front of house equipment and property management systems **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact. **Join an Award\-Winning Workplace Culture** At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award\-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world\-class brands , and a company\-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.