Host/Hostess

Description

Summary: The Hostess creates a warm and welcoming atmosphere for guests by managing reservations, seating, and ensuring smooth communication for an exceptional dining experience. Highlights: 1. Opportunity to create a warm and welcoming atmosphere for guests 2. Key role in guest relations and service coordination 3. Develop customer service and organizational skills **Job Summary:** The Hostess is the first point of contact for guests, responsible for creating a warm and welcoming atmosphere. This role involves greeting guests, managing reservations and seating, and ensuring smooth communication between guests and the service team to deliver an exceptional dining experience. **Key Responsibilities:** * Greet guests promptly and courteously as they arrive. * Manage reservations, walk\-ins, and waitlists using the reservation system. * Escort guests to their tables and provide menus. * Communicate wait times and ensure guest comfort while waiting. * Coordinate table assignments with servers to optimize seating flow. * Answer phones, take reservations, and provide accurate information about the restaurant and menu. * Maintain cleanliness and organization of the host stand, entrance, and lobby area. * Assist with guest inquiries, complaints, or special requests in a professional manner. * Work collaboratively with servers, bussers, and management to ensure smooth service. * Follow all health, safety, and hygiene policies. **Qualifications \& Skills:** * Previous experience in customer service or hospitality is an asset. * Excellent communication and interpersonal skills. * Friendly, positive, and professional demeanor. * Strong organizational and multitasking abilities. * Ability to remain calm and courteous under pressure. * Basic computer or POS system skills. Job Type: Full\-time