Marketing Manager

Description

Summary: Seeking a dynamic Marketing & Customer Relations Manager to develop marketing strategies, ensure excellent customer engagement, strengthen brand awareness, and drive business growth. Highlights: 1. Develop and implement impactful marketing strategies and campaigns 2. Build and maintain strong customer relationships 3. Drive business growth through effective communication and service Marketing Manager \& Customer Relations ManagerJob Summary We are seeking a dynamic and customer\-focused Marketing Manager \& Customer Relations Manager to develop and execute marketing strategies while ensuring excellent customer engagement and satisfaction. The role is responsible for promoting the company's products/services, strengthening brand awareness, managing customer relationships, and driving business growth through effective communication and service excellence. Key ResponsibilitiesMarketing Management * Develop and implement marketing plans and campaigns aligned with business objectives. * Manage digital marketing activities, including social media, email marketing, SEO, and online advertising. * Coordinate branding initiatives and ensure consistent brand messaging across all channels. * Conduct market research to identify customer needs, industry trends, and competitor activities. * Create and oversee marketing materials, promotional content, and advertising campaigns. * Monitor campaign performance and prepare reports on marketing KPIs and ROI. * Organize events, exhibitions, and promotional activities to increase brand visibility. Customer Relations Management * Build and maintain strong relationships with customers and key clients. * Handle customer inquiries, complaints, and feedback professionally and promptly. * Develop customer retention and loyalty programs. * Monitor customer satisfaction levels and implement improvement initiatives. * Maintain customer databases and CRM systems. * Collaborate with sales and operations teams to ensure a seamless customer experience. * Conduct customer surveys and analyze feedback to identify improvement opportunities. Team \& Coordination * Work closely with sales, operations, and management teams to achieve business goals. * Train and guide staff on customer service standards and brand communication. * Prepare regular reports on customer satisfaction, retention, and marketing performance. Qualifications * Bachelor's degree in Marketing, Business Administration, Communications, or a related field. * 3–7 years of experience in marketing, customer relations, or a similar role. * Strong understanding of digital marketing tools and CRM systems. * Excellent communication, negotiation, and interpersonal skills. * Strong analytical and problem\-solving abilities. * Proficiency in Microsoft Office and marketing analytics tools. Key Skills * Marketing Strategy Development * Digital Marketing * Customer Relationship Management (CRM) * Brand Management * Customer Service Excellence * Communication \& Presentation * Market Research \& Analysis * Complaint Resolution * Leadership \& Team Management * Data Analysis \& Reporting KPIs * Customer Satisfaction Score (CSAT) * Customer Retention Rate * Customer Complaint Resolution Time * Lead Generation Targets * Marketing Campaign ROI * Brand Awareness Metrics * Customer Engagement Levels * Revenue Growth from Marketing Activities **Reports To:** General Manager / Director of Sales \& Marketing **Department:** Marketing \& Customer Relations **Employment Type:** Full\-Time Pay: QAR5,000\.00 per month Work Location: In person