COUNTER STAFF

Description

Summary: Assists customers with vehicle rental inquiries, reservations, agreements, and vehicle processes, ensuring excellent service and company policy compliance. Highlights: 1. Opportunity to provide excellent customer service in vehicle rentals 2. Engage in reservation and booking management 3. Coordinate vehicle handover and return procedures Responsible for assisting customers with vehicle rental inquiries, reservations, rental agreements, vehicle handover and return processes, while providing excellent customer service and ensuring compliance with company policies. **Key Responsibilities** * Assist customers with rental inquiries, bookings, and reservations. * Prepare and process rental agreements and related documents. * Verify customer identification, driving licenses, and required documents. * Coordinate vehicle handover and return procedures. * Monitor rental schedules and vehicle availability. * Collect payments and issue receipts as required. * Address customer concerns and provide timely assistance. * Maintain accurate records of rentals, returns, and customer transactions. * Coordinate with operations and maintenance teams regarding vehicle status. **Qualifications** * High School Diploma or Bachelor's Degree preferred. * Experience in customer service, administration, or car rental operations is an advantage. * Good communication and interpersonal skills. * Basic computer knowledge and proficiency in Microsoft Office. * Ability to handle customers professionally and efficiently. **Key Functions** ✔ Customer Service \& Assistance ✔ Reservation \& Booking Management ✔ Rental Documentation Processing ✔ Vehicle Handover \& Return Coordination ✔ Payment Collection \& Record Keeping ✔ Rental Schedule Monitoring ✔ Customer Complaint Handling ✔ Administrative Support and Reporting Work Location: In person